National Account Manager - E-Commerce

MAT Holdings•Atlanta, GA

10h

About The Position

The National Account Manager - Ecommerce drives profitable sales growth, strengthens customer relationships, and optimizes account performance across digital commerce channels. The role serves as the primary business lead for assigned ecommerce customers and partners with internal sales, marketing, operations, supply chain, finance, and content teams to execute account strategies, improve online execution, and meet revenue, margin, service, and customer experience objectives. MAT Industries Inc. is a manufacturer of air compressors, air tools, accessories, and air brake tanks. Its products are sold through retailers including major home centers, hardware co-ops, independent retailers, and farm and fleet stores. MAT Holdings describes itself as a vertically integrated global manufacturer with operations across 12 countries and more than 14,000 employees.

Requirements

Bachelor’s degree.
6+ years of work experience with consumer product companies in ecommerce or sales enablement type roles.
Ability to build trusted customer and internal stakeholder relationships through proactive communication, follow-through, and sound business judgment.
Understanding of revenue, margin, pricing, promotional strategy, and account profitability.
Ability to use data, reporting tools, and ecommerce performance metrics to identify trends, diagnose issues, and develop actionable plans.
Working knowledge of digital shelf execution, online merchandising, marketplace operations, content optimization, customer portals, and ecommerce best practices.
Ability to manage multiple priorities, deadlines, launches, and account requirements accurately and with urgency.
Ability to influence cross-functionally across sales, marketing, operations, finance, customer service, and supply chain.
Problem-solving skills, including anticipating issues, escalating appropriately, and developing practical solutions.
Clear written communication and presentation skills for business reviews and recommendations to executive and customer audiences.
Ability to adapt to changing customer requirements, ecommerce trends, platform updates, and business priorities.
Accountability for account performance and commitments, with a focus on improving results.

Responsibilities

Manage assigned ecommerce accounts day to day as the primary contact for customer communication, issue resolution, and business planning.
Develop and execute account strategies to increase sales, improve profitability, expand product distribution, and support long-term customer growth.
Analyze sales performance, traffic, conversion, pricing, inventory, promotional activity, and marketplace trends to identify opportunities and risks.
Partner with marketing and content teams to ensure product listings, imagery, copy, keywords, enhanced content, and digital merchandising are accurate, compelling, and optimized for conversion.
Coordinate promotional calendars, pricing actions, product launches, assortment updates, and seasonal programs with internal stakeholders and customer teams.
Monitor competitive activity, marketplace dynamics, customer reviews, and online execution, and recommend actions to improve visibility, ranking, and share.
Work cross-functionally with supply chain, operations, customer service, and finance to resolve order, fulfillment, inventory, chargeback, deduction, and service-level issues.
Prepare and deliver business reviews, performance reports, forecasts, and recommendations for internal leadership and customer stakeholders.
Support contract, pricing, margin, and trade-spend discussions with data-driven insights and clear business rationale.
Maintain knowledge of ecommerce platforms, customer portals, retail media opportunities, digital shelf requirements, and account-specific execution standards.