National Account Manager - E-Commerce

MAT Holdings, Inc•Vinings, GA

About The Position

The National Account Manager - Ecommerce drives profitable sales growth, strengthens customer relationships, and optimizes account performance across digital commerce channels. The role serves as the primary business lead for assigned ecommerce customers, partnering with internal sales, marketing, operations, supply chain, finance, and content teams to execute account strategies, improve online execution, and meet revenue, margin, service, and customer experience objectives.

Requirements

Bachelor’s degree.
At least 6 years of work experience with consumer product companies in ecommerce or sales enablement roles.
Customer and relationship management skills, including proactive communication, follow-through, and sound business judgment.
Commercial acumen in revenue, margin, pricing, promotional strategy, and account profitability.
Ability to use data, reporting tools, and ecommerce performance metrics to identify trends, diagnose issues, and develop actionable plans.
Working knowledge of digital shelf execution, online merchandising, marketplace operations, content optimization, customer portals, and ecommerce best practices.
Ability to manage multiple priorities, deadlines, launches, and account requirements accurately and with urgency.
Ability to influence cross-functionally across sales, marketing, operations, finance, customer service, and supply chain.
Problem-solving skills, including anticipating issues, escalating appropriately, and developing practical solutions.
Clear written communication, persuasive business review presentation, and concise recommendation skills for executive and customer audiences.
Ability to adapt to changing customer requirements, ecommerce trends, platform updates, and business priorities.
Accountability for account performance and commitments, with a continuous focus on improving results.

Responsibilities

Manage assigned ecommerce accounts day to day as the primary contact for customer communication, issue resolution, and business planning.
Develop and execute account strategies to increase sales, improve profitability, expand product distribution, and support long-term customer growth.
Analyze sales performance, traffic, conversion, pricing, inventory, promotional activity, and marketplace trends to identify opportunities and risks.
Partner with marketing and content teams to optimize product listings, imagery, copy, keywords, enhanced content, and digital merchandising.
Coordinate promotional calendars, pricing actions, product launches, assortment updates, and seasonal programs with internal stakeholders and customer teams.
Monitor competitive activity, marketplace dynamics, customer reviews, and online execution; recommend actions to improve visibility, ranking, and share.
Collaborate with supply chain, operations, customer service, and finance to resolve order, fulfillment, inventory, chargeback, deduction, and service-level issues.
Prepare and deliver business reviews, performance reports, forecasts, and recommendations for internal leaders and customer stakeholders.
Support contract, pricing, margin, and trade-spend discussions with data-driven insights and clear business rationale.
Maintain knowledge of ecommerce platforms, customer portals, retail media opportunities, digital shelf requirements, and account-specific execution standards.