Manager, Account

4 Over•Columbus, OH

11d•Onsite

About The Position

The Account Manager manages, retains, and grows an assigned portfolio of customer accounts through proactive relationship management, customer service, and identification of additional sales opportunities. Serving as a primary point of contact, the role develops an understanding of customer business needs and works with internal departments to deliver products and services that meet expectations. The Account Manager is accountable for assigned revenue, account growth, customer retention, profitable sales, and the overall performance of assigned accounts. The position coordinates customer requirements throughout the order process, supporting accurate and timely execution from estimates and specifications through proofs, approvals, production, and follow-up. It collaborates with Customer Service, Estimating, Planning, Prepress, Production, and other departments to meet customer commitments, resolve concerns, and improve service and operational efficiency. Work is performed primarily in an office, with regular interaction in production areas and occasional visits to customer locations. The Account Manager is expected to work on-site during established business hours. Customer meetings, plant visits, and occasional schedule adjustments may be required based on business needs.

Requirements

High school diploma or equivalent required.
At least two years of account management, sales, or customer relationship management experience preferred.
Strong interpersonal, written communication, verbal communication, and relationship-building skills.
Demonstrated ability to manage customer accounts, identify sales opportunities, and achieve established goals.
Strong organizational skills and ability to manage multiple customers, projects, and deadlines.
Ability to understand customer requirements, interpret job specifications, and coordinate projects through production.
Proficiency with Microsoft Office and customer management systems.
Strong problem-solving, negotiation, and decision-making skills.
Ability to work independently, take initiative, and maintain a high level of accountability.
Strong attention to detail and commitment to customer satisfaction.
Willingness to continually develop knowledge of commercial printing products, services, and production capabilities.
Reliable attendance and ability to work on-site during established business hours.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

College degree in Business, Marketing, Communications, or a related field.
Experience in commercial printing, graphic communications, manufacturing, or related industries.
Experience with Monarch or similar printing management systems.

Responsibilities

Manage an assigned portfolio of customer accounts as the primary point of contact and maintain professional customer relationships.
Understand customer businesses, purchasing needs, product requirements, and future opportunities; maintain regular proactive contact.
Build relationships with additional decision-makers, departments, and locations within customer organizations.
Anticipate customer needs, respond to inquiries and concerns, and take ownership of customer satisfaction and issue resolution.
Coordinate customer meetings, plant visits, press approvals, and other relationship-building activities.
Meet or exceed assigned revenue, account growth, and customer retention goals.
Identify and pursue opportunities to grow existing accounts by promoting Offset, Digital, Wide Format, Mailing, and related services.
Develop account growth plans and identify new contacts, projects, departments, facilities, and locations within existing accounts.
Monitor purchasing trends and competitive activity, identify lost or declining business, and develop recovery plans.
Support new customer development and account transitions as assigned by the Sales Manager.
Coordinate customer requirements through the order process, including estimates, job specifications, production instructions, proofs, approvals, deadlines, and changes.
Review job information for accuracy and completeness before production; monitor progress and communicate potential delays or concerns.
Coordinate outside purchases and print management projects when required, and follow up after job completion.
Support profitable revenue growth by following pricing guidelines, recognizing cost impacts, and recommending appropriate pricing or production approaches.
Monitor account performance and work with the Sales Manager on pricing, profitability, or competitive concerns.
Maintain account plans, customer information, sales activity records, opportunities, forecasts, and reports in designated company systems.
Participate in sales meetings, account reviews, training, and business development initiatives; establish and pursue individual development goals.
Communicate customer priorities, specifications, deadlines, and changes clearly to customers and internal teams; escalate significant concerns and recommend solutions.
Identify and recommend improvements to customer service, order accuracy, communication, account management, and operational efficiency.
Stay informed about company products, services, equipment, and capabilities; participate in training and professional development.
Demonstrate ownership, initiative, professionalism, accountability, and cooperation in support of company goals.