Account Manager

DC Thomson•Houston, TX

16d•Hybrid

About The Position

Fifth Ring is seeking an experienced Account Manager to join its Client Services team in Houston, Texas. The role leads client relationships, delivers integrated marketing programmes and identifies opportunities to grow and strengthen client partnerships. The Account Manager serves as a trusted advisor, combining strategic thinking with hands-on project leadership to ensure campaigns are delivered effectively, efficiently and with measurable impact. The position works closely with colleagues across client services, delivery, finance and business development to help clients and the agency succeed. The role involves managing client accounts, projects and campaigns; supporting account growth and new business; overseeing commercial performance and budgets; and collaborating across the agency’s teams and global locations. The successful candidate will help ensure work is aligned with client business goals, delivered on time and within budget, and completed to high quality standards.

Requirements

Experience in an Account Manager, Client Services, Marketing or Agency role.
Strong project management and organisational skills.
Excellent communication and stakeholder management abilities.
Experience managing multiple client projects simultaneously.
Strong commercial awareness and budget management experience.
Ability to build credibility and trust with clients at all levels.
A proactive, solution-focused approach and a passion for client success.

Nice To Haves

Experience within a B2B marketing agency environment.
Knowledge of integrated marketing campaigns, digital marketing and content strategy.
Experience working with clients in energy, industrial, engineering, manufacturing or other complex B2B sectors.
Experience contributing to business development and account growth initiatives.
Exposure to international clients and markets.

Responsibilities

Develop and maintain strong relationships with client stakeholders.
Understand clients’ business objectives, challenges and opportunities.
Provide marketing and communications guidance as a strategic advisor.
Ensure client deliverables align with business goals and achieve desired outcomes.
Manage multiple client accounts while maintaining high service standards.
Oversee delivery of integrated marketing campaigns and projects.
Coordinate with delivery teams to ensure projects are on time, within budget and meet quality standards.
Develop clear briefs that align internal teams on objectives and expectations.
Balance strategic account management with day-to-day project delivery.
Monitor project performance and recommend continuous improvements.
Identify opportunities to expand client relationships and increase account value.
Support new business activity and client acquisition efforts.
Build account development plans for long-term growth.
Support negotiations and commercial discussions as required.
Monitor industry trends and emerging opportunities to bring fresh thinking to clients.
Own account budgets and financial performance.
Work with finance to manage forecasts, billing plans, purchase orders and invoicing.
Monitor project profitability and maintain accurate budget management.
Minimise over-servicing through effective planning and resource management.
Ensure time recording and project administration are completed accurately.
Collaborate with client services, business development, creative, digital and delivery colleagues.
Work with the Traffic Manager to align resources and schedules.
Provide support and guidance to junior team members where appropriate.
Foster collaboration across Fifth Ring’s global locations.
Champion agency processes, values and best practice.