Account Manager

dentsu•USA - Remote - Colorado, CO

9d•$68,000 - $90,000•Remote

About The Position

The Account Manager maintains client satisfaction by providing exceptional service and creating value through strong account management and interpersonal skills. The role involves daily contact with clients and internal subject-matter experts, serving as a key resource on client teams and ensuring the quality of deliverables from various Merkle business units. The Account Manager is responsible for day-to-day execution of clients’ marketing strategies, coordinating the many components of delivery to produce high-quality work on budget and on time. As the primary point of contact for deliverables, the Account Manager supports tactical delivery and account status for both internal teams and clients. The position directly contributes to client and Merkle success by ensuring marketing and support activities are executed efficiently and on schedule. This is a full-time, permanent position listed as remote in Colorado. Dentsu’s work model combines flexibility with in-person collaboration. Employees within commuting distance of a hub office are expected to work in the office three days per week, except Los Angeles employees, who are expected to work two days per week. Employees outside a commutable range may be designated remote depending on the role and business needs, and employees may need to attend an office as business needs require. The annual salary range is $68,000–$90,000, with placement determined by factors including relevant experience, knowledge, and skills.

Requirements

Bachelor’s degree required.
3–5 years of experience in client services or account management at an advertising agency, marketing company, or client-side marketing department.
Working knowledge of online and offline creative development and production.
Working knowledge of digital marketing and multi-channel/integrated marketing.
Experience managing campaigns for large, complex email initiatives.
Knowledge of operations management, including leading status calls and managing campaign traffic and resource capacity.
Relationship and client management skills.
Accountability, attention to detail, decisiveness, and a strong work ethic.
Ability to multitask and work effectively in a fast-changing environment.
Ability to think operationally and strategically, analyze issues, and exercise sound judgment.
Experience with marketing automation or customer engagement platforms.

Nice To Haves

Hands-on experience with Braze or Salesforce Marketing Cloud.

Responsibilities

Execute clients’ marketing strategies on a day-to-day basis.
Coordinate internal teams and other contributors to deliver high-quality work on budget and on time.
Serve as the key point of contact for deliverables, tactical delivery, and account status for clients and internal teams.
Ensure marketing and support activities are carried out efficiently and on schedule.
Help ensure the quality of client deliverables across various Merkle business units.