Account Manager

Republic Services•Phoenix, AZ

19d

About The Position

The Account Manager proactively maintains and retains relationships with existing customers for permanent commercial and industrial waste services within an assigned territory. The role also increases penetration of the existing customer base by selling the full suite of Republic Services products. The Account Manager builds long-term customer relationships and loyalty, develops knowledge of company services, lines of business, pricing, and sales opportunities, and completes contractual renewals where appropriate. The role responds to cancellation requests according to escalation policy and communicates with customers about pricing initiatives. It uses Salesforce daily to document customer interactions and sales activities, and works with operations to address service issues when needed. The Account Manager meets regularly with the Sales Manager to review retention activities, progress against goals, and key customer relationships. The role also represents the company at company-sponsored activities, trade shows, chamber of commerce events, and similar events. Other job-related duties may be assigned.

Requirements

Minimum of 1 year of relevant sales experience.
Valid driver's license.

Nice To Haves

Waste or transportation industry experience.

Responsibilities

Maintain and retain existing customers by building effective long-term relationships and customer loyalty.
Develop and maintain knowledge of company services, lines of business, pricing structures, and appropriate additional services.
Perform contractual re-signs with existing customers to extend relationships and increase profitability where appropriate.
Respond to cancellation requests in accordance with the established escalation policy.
Communicate with customers about company pricing initiatives.
Use Salesforce daily to schedule and document calls, meetings, proposals, and other activities.
Capture customer emails and minimize rate restrictions and customer credits.
Increase customer penetration by selling the full suite of Republic Services products.
Meet regularly with the Sales Manager to review retention and relationship activities, progress toward goals, and key customer relationships.
Partner with the operations team as needed to address customer service issues.
Build relationships and company visibility through company-sponsored activities, trade shows, chamber of commerce events, and similar activities.
Perform other job-related duties as assigned or apparent.