Account Manager

Thesis•Portland, OR

10d•Hybrid

About The Position

Thesis is an independent agency working at the intersection of creativity, strategy, and technology. It partners with ambitious brands to address complex business and marketing challenges and create ideas, experiences, and systems built to scale. The agency is evolving how it works to bring thinking and making closer together, build more accountable teams, and use technology and AI to expand creative possibilities. The Account Manager is a growth driver, relationship builder, and project leader who advances the agency’s new-business and go-to-market efforts. Working across business development, client relationships, strategy, creative, and operations, the role manages opportunities from initial conversations through pitch development, client engagement, and successful launch. The Account Manager leads coordination of high-stakes pitches, RFPs, and capabilities presentations, and helps develop the systems, outbound programs, and operational tools that support a consistent pipeline of opportunities. The role is responsible for keeping cross-functional teams aligned, anticipating needs, bringing structure and clarity to complex opportunities, and maintaining high standards for client interactions and deliverables. It also supports go-to-market planning, prospecting, relationship development, growth operations, client engagement, and improvements to agency workflows. The position reports to the Head of Accounts. It coordinates multidisciplinary pursuit teams and partners internally across Strategy, Creative, Technology, Analytics, Production, and Executive Leadership. Externally, it serves as a primary point of contact for prospective clients, strategic partners, and industry event organizers. Thesis operates on a hybrid work model, with in-office collaboration Tuesday through Thursday and remote work on Mondays and Fridays. Candidates based in the Portland Metro area are prioritized to support the hybrid setup at the agency’s office in NW Portland. Travel up to 25% of the time is expected. The work includes using standard office equipment and computers, and may involve extended periods of sitting, keyboarding, and using a computer mouse, as well as bending, reaching, and lifting, pushing, or pulling up to 25 pounds. Reasonable accommodations are available for the described requirements when they do not create an undue burden.

Requirements

3–6 years of experience in account management, integrated production, project management, business-development operations, or a related role; preferably in a creative, digital, or marketing agency.
Experience leading complex, multidisciplinary projects involving multiple stakeholders, competing priorities, and ambitious deadlines.
Strong understanding of how creative agencies work, including strategy, creative development, digital marketing, production, and client services.
Strong organizational skills, sharp attention to detail, and ability to manage multiple workstreams simultaneously.
Excellent written and verbal communication skills, including confidence engaging internal teams, clients, and senior agency leadership.
Experience coordinating pitches, proposals, RFPs, scopes of work, or other high-stakes business-development initiatives.
Comfort and proficiency with CRM platforms, project-management tools, presentations, spreadsheets, and collaborative workflows.
Commercial mindset and strong interest in how agencies attract clients, develop opportunities, and grow revenue.
Proactive, independent problem-solving skills, sound judgment, and ability to take ownership without constant direction.
Ability to use standard office equipment, computers, and related technology.
Ability to sit for extended periods and perform keyboarding and computer-mouse tasks.
Ability to bend, reach, and lift, push, or pull up to 25 pounds.
Ability to travel up to 25% of the time.

Nice To Haves

Experience in a creative, digital, or marketing agency.
Candidates based in the Portland Metro area are prioritized to support the hybrid work setup.

Responsibilities

Manage new-business opportunities from initial qualification through pitch development, proposal submission, contract execution, and engagement kickoff.
Lead day-to-day coordination of pitches, RFPs, capabilities presentations, and other high-stakes business-development initiatives.
Build and manage pursuit timelines, deliverables, budgets, resources, and responsibilities, keeping teams aligned and accountable.
Coordinate cross-functional teams across strategy, creative, technology, analytics, production, and agency leadership.
Anticipate risks, remove roadblocks, manage dependencies, and ensure nothing falls through the cracks.
Ensure client-facing deliverables are polished, compelling, accurate, and delivered on time.
Support opportunity scoping, proposal development, pricing coordination, and statements of work.
Support planning and execution of Thesis’s go-to-market strategy across inbound, outbound, referrals, partnerships, and marketing.
Coordinate prospecting campaigns, targeted outreach, relationship development, and follow-up activities.
Research target accounts, industries, market developments, conferences, awards, and business opportunities.
Help manage agency participation in industry events, networking opportunities, partnerships, and thought-leadership initiatives.
Support development and curation of credentials, case studies, marketing materials, and other business-development assets.
Maintain accurate CRM records, pipeline activity, opportunity documentation, and reporting.
Help establish repeatable systems, processes, and tools to make growth efforts more effective and scalable.
Serve as a professional point of contact for prospective clients, partners, and internal stakeholders.
Coordinate discovery sessions, client meetings, workshops, pitch presentations, and follow-up communications.
Develop an understanding of prospective clients’ businesses, challenges, objectives, and decision-making processes.
Help ensure interactions with Thesis are thoughtful, organized, responsive, and collaborative.
Partner with agency leadership to maintain opportunity momentum and advance next steps.
Build trusted relationships across the agency and bring people together to do their best work.
Bring structure to ambiguity and turn ideas into actionable plans.
Identify opportunities to improve workflows, eliminate inefficiencies, and strengthen operations.
Balance multiple priorities while maintaining quality, attention to detail, and team morale.
Bring solutions to challenges and opportunities, and contribute to a culture of curiosity, accountability, collaboration, optimism, and shared ambition.