Account Manager

Winter Services•Lemont, IL

15d

About The Position

Winter Services LLC is seeking an experienced Account Manager to manage customer accounts transitioned from Business Development. The role oversees snow removal services, landscape maintenance and enhancement projects, service quality, and customer relationships. The Account Manager coordinates approved projects from initiation through completion, working with internal teams to meet customer specifications, timelines, budgets, productivity expectations, and profitability goals. The position also supports customer renewals, enhancement sales, account reporting, and year-round budget planning.

Requirements

High school diploma or G.E.D. equivalent.
Strong knowledge of landscaping services, including design, maintenance, irrigation, and horticulture.
Proven track record of managing customer accounts and delivering projects successfully.
Excellent communication, time management, and organizational skills.
Strong interpersonal skills and ability to build rapport with customers and teams.
Proficiency in project management and budgeting.
Ability to multitask and work under deadline pressure.
Strong problem-solving skills and attention to detail.
Familiarity with landscaping software and tools such as Aspire, Salesforce, or NetSuite.
Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
Ability to work with the General Manager, Operations Team, and Senior Leadership.
Goal-oriented approach and strong collaborative mindset.
Strong values, including integrity and honesty.
Valid driver's license.
Ability to conduct site visits, walk on uneven terrain, and inspect landscaping projects.
Ability to lift and carry up to 50 pounds.

Nice To Haves

Advanced degree.
Bilingual in Spanish.

Responsibilities

Work with Business Development to transition and onboard new customers in the assigned area.
Serve as the primary point of contact for existing and newly assigned customer accounts.
Manage assigned snow and/or landscape customer renewals through the company CRM, Salesforce.
Identify opportunities to expand landscape and snow removal services and identify property enhancement projects based on customer needs and priorities.
Partner with the General Manager and Enhancement Manager on enhancement job costing as needed, ensuring alignment with productivity and margin goals.
Prepare and present enhancement proposals and work toward quarterly enhancement sales goals.
Record enhancement proposals in Salesforce daily and provide weekly reporting on pipeline progress versus sales goals.
Prioritize enhancement projects according to property needs and potential impact.
Coordinate and manage customer-approved landscaping enhancement projects from initiation to completion, ensuring timelines, budgets, and specifications are met.
Work with the Production Manager to schedule crews and allocate resources.
Conduct site visits to monitor project progress, service quality, and weekly maintenance.
Monitor project budgets and expenses to support profitability.
Approve invoices and ensure timely billing for services rendered.
Communicate account status, project progress, and financial performance to senior management.
Assist customers with year-round budget planning as needed.
Collaborate with maintenance crews, enhancement crews, and the irrigation department to meet customer needs.
Ensure landscape and snow removal services meet or exceed industry standards and customer expectations.
Conduct quality control checks and promptly resolve service issues and customer concerns.
Build and maintain long-term customer relationships through regular communication and personalized service.
Plan, coordinate, and execute customer entertainment events or activities to support enhancement sales and company sales and profitability objectives.
Use CRM tools and learn and follow the existing enhancement sales process.
Learn the aggregate business and the roles and functions within the company.
Sell enhancement work that is executable and profitable.
Ensure adherence to safety standards, environmental regulations, administrative policies, procedures, and business ethics codes.
Perform other duties as assigned.