Account Manager - Vision

Cencora • USA > OH > Remote, OH

10d

About The Position

Cencora is seeking a proactive, detail-oriented Account Manager to support strategic customers in the Vision Market. The role serves as a key customer contact and helps coordinate account activities, internal processes, and account setup so customer needs are addressed accurately and efficiently. It suits someone comfortable working in a fast-paced, cross-functional environment, handling complex requests, solving problems proactively, and supporting strategic growth initiatives.

The Account Manager supports Strategic Account Directors and collaborates with customers and internal teams to coordinate account support, maintain market and customer requirements, audit catalogs and account setup, investigate transaction issues, and help execute contracts and strategic initiatives. The position also contributes to continuous improvement by identifying process inefficiencies and recommending scalable enhancements.

Requirements

• Bachelor’s degree in business, healthcare, communications, or a related field, or equivalent relevant experience.
• Experience in customer relationship management, account coordination, project management, or a related field.
• Strong Excel skills, including experience performing audits, reviewing data, and identifying discrepancies.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
• Ability to work effectively in ambiguous situations and adapt to changing needs.
• Excellent written and verbal communication skills, including confidence communicating directly with customers when needed.
• Experience coordinating across internal and external stakeholders.
• Strong communication skills and confidence leading or facilitating calls with cross-functional teams and customers.

Nice To Haves

• Experience with systems such as Salesforce, SAP, or Power BI.
• Experience working with GPOs, customer contracting, manufacturer relationships, or healthcare distribution environments.

Responsibilities

• Support Strategic Account Directors in the vision market by coordinating customer and account-related activities.
• Serve as a first point of contact for customers and help manage requests through resolution.
• Maintain knowledge of market-specific product lists, customer requirements, and operational workflows.
• Support account setup and help ensure accounts are established accurately according to market and customer needs.
• Audit customer catalogs and identify missing items, setup gaps, or contract alignment issues.
• Analyze reports and transaction issues, identify discrepancies and root causes, and route corrective actions to appropriate internal teams, including CIDM and Contracts.
• Coordinate customer support activities with Sales Support, Contracts, Credit, Finance, and other shared services teams.
• Help ensure customers are rostered appropriately and on time for contract pricing eligibility.
• Understand customer relationships with GPOs, manufacturers, and purchasing structures to support accurate setup and contract execution.
• Assist with deployment of strategic initiatives, opportunities, and solutions within the market.
• Identify inefficiencies and recommend scalable process improvements.
• Proactively identify issues, gather relevant information, and recommend solutions with minimal oversight.

Benefits

• Medical, dental, and vision care.
• Benefits supporting physical, emotional, financial, and social wellness.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Training programs and professional development resources.
• Mentorship programs, employee resource groups, and volunteer activities.

What This Job Offers

• Job Type: Full-time