Account Manager, Managed Vision Care

ZEISS•Princeton, NJ

About The Position

The Account Manager, Managed Vision Care is responsible for developing commercial relationships and managing assigned Managed Vision Care (MVC) accounts for Carl Zeiss Vision, Inc. The role focuses on improving day-to-day account management, strengthening partner relationships, expanding customer access to ZEISS products and labs, and growing revenue and share of wallet as part of the North American business. The Account Manager develops business plans, promotional programs, and insurance formulary placements in alignment with Sales Leadership. The role works across MVC partners and internal teams—including Lab Operations, Customer Service, IT, Marketing, Product Management, and Learning & Development—to support business goals, improve customer journeys, and increase access to ZEISS products. The position is located in Princeton, New Jersey, and reports to the Senior Director / Head of Managed Vision Care for target and plan alignment.

Requirements

Minimum 5 years of relevant experience developing and leading commercial business initiatives and/or account management in the optical or healthcare industry.

Nice To Haves

Managed Vision Care experience, including familiarity with reimbursement models.

Responsibilities

Meet and exceed annual revenue targets communicated by the Senior Director / Head of Managed Vision Care.
Develop, maintain, and expand relationships with key stakeholders in assigned MVC accounts, including formulary, operations, customer service, IT, and marketing teams.
Support increased ZEISS product and lab access and value for eyecare professional providers and members.
Champion MVC strategy and business goals in support of Carl Zeiss Vision’s product strategy and roadmap.
Develop, plan, and implement product initiatives, promotions, training, education, and value-added programs to achieve business goals and grow share of wallet.
Initiate, organize, and facilitate business activities between Carl Zeiss Vision and MVC teams, including quarterly and annual business reviews and business plans.
Provide direction and alignment on MVC KPIs and facilitate communication with relevant cross-functional departments.
Lead monthly operational business reviews with MVC partners; identify opportunities and plans to improve the end-to-end customer journey and increase provider access to ZEISS products.
Lead monthly formulary review meetings with assigned MVC accounts and the Product Management team; monitor progress and take corrective action as needed.
Prepare sales and volume forecasts to support budget and demand-planning cycles.
Develop and deliver customer-relevant, financially supported proposals.
Gather and analyze competitive data and communicate findings and recommendations.
Serve as an internal expert on MVC business, formulary, and operating models, including revenue and profit drivers for patients, eyecare professionals, and labs.
Explain the advantages and benefits of Carl Zeiss Vision products and services to MVC formulary teams in partnership with Product Management.
Analyze MVC reimbursement schedules and value propositions from multiple perspectives, and quantify upgrade paths and business-case opportunities.
Partner with Learning & Development to develop and deliver MVC training for sales teams and external customers, and deliver customer training where appropriate.
Provide timely, ongoing input to the Senior Director / Head of MVC to ensure plans remain on track.
Perform necessary functions to ensure sales objectives are met.
Follow safety and compliance requirements and report safety or compliance concerns to leadership.