Account Manager

Fortrex•United States, Virginia, Remote, VA

19d•Remote

About The Position

The Account Manager manages existing customer accounts and generates new accounts within an assigned region. The role involves working in FDA- and USDA-regulated food processing and manufacturing facilities and being available during various production shifts to meet customer needs. The manager maintains written service reports, develops leads and profitable business opportunities with external and internal partners, and converts prospects into clients through follow-up by phone, email, and in-person visits. The role is based at a combination of a home office and customer facilities in the assigned geographical area, with 80% travel within Virginia, Delaware, Maryland, and other locations as needed.

Requirements

Must be at least 18 years old.
Valid and active driver's license.
High school graduate or GED.
Two years of technical and/or field sales experience, B2B/manufacturing account management or related field experience, or two years of internal company experience.
Proficient computer skills, including Microsoft Office, and basic skills to learn new programs.
Strong interpersonal and communication skills.
Comfortable working independently and as part of a team.
Available to travel 80% within Virginia, Delaware, Maryland, and other locations as needed.
Available during various production shifts to meet customer needs.

Nice To Haves

Experience in food production, food manufacturing, sanitation, or the chemical industry.
Bachelor's degree in a related field.

Responsibilities

Establish strategic and joint partnerships within assigned accounts.
Identify customer needs and pain points and work internally to apply appropriate Safe Foods solutions that create value-added customer benefits.
Give sales presentations, perform application training, troubleshoot equipment, and train customers on the correct SOP for their processes.
Monitor customer sales performance against budget and financial expectations, and provide insight into sales increases or decreases in the assigned territory.
Maintain written service reports and generate leads and profitable business opportunities through collaboration with external and internal partners and diligent prospect follow-up.
Perform other duties as assigned.