Account Manager

Normet Group • Elko New Market, MN

19d

About The Position

Normet is a global technology company developing solutions for mining, tunnelling, and construction. Its products include equipment, aftermarket services, chemicals, and rock support. The company operates in more than 30 countries and has over 1,800 experts.

The Account Manager develops market-area business plans and sales strategies with dealers in coordination with the Director, Sales, North America Sales Area, aligning with Normet’s long-term objectives. The role supports sales growth, customer relationships, product and application issues, field demonstrations, training, technical support, product improvement, and coordination with internal teams, factories, and external partners. It also contributes to HSEQ initiatives, quality systems, and continuous improvement, while complying with Normet’s values, policies, and procedures.

Requirements

• Ability to work through complex product-related issues in mining and tunnelling applications.
• Ability to conduct firsthand field demonstrations.
• Strong understanding of customer and market dynamics and requirements.
• Ability to provide technical support and training to end users, operators, and Account Managers.
• Ability to support root-cause analysis, report writing, and quality management systems.
• Ability to develop and maintain customer relationships and databases.
• Ability to create customized technical documentation, manuals, and training materials.
• Ability to coordinate with service teams and prepare sales-related documentation.
• Ability to conduct customer visits, localized training sessions, and presentations to various levels of authority.
• Ability to provide remote customer assistance during North American time zones.
• Ability to conduct work professionally and support internal and external stakeholders.
• Retain existing industry certifications and acquire updates or advancement where applicable.

Responsibilities

• Develop market-area business plans and sales strategies with dealers in conjunction with the Director, Sales, North America Sales Area, in line with Normet’s long-term objectives.
• Resolve complex Normet product-related issues and support internal and external stakeholders in mining and tunnelling applications.
• Participate in strategy workshops and day-to-day business operations as specified by the North American Sales Director.
• Conduct firsthand field demonstrations.
• Use company leads to expand the customer base and follow up on leads with other Account Managers.
• Maintain clear communications about product needs and forecasts with manufacturing partners and raw-material providers.
• Support marketing activities such as trade shows, brochures, and project spotlights.
• Provide technical support and training to end users, operators, and Account Managers.
• Provide product feedback to factories through technical feedback systems and factory networks.
• Support root-cause analysis and report writing in accordance with Normet quality management systems.
• Lead local product-improvement testing and implementation.
• Develop and initiate plans for market penetration, customer development, relationship management, and customer satisfaction.
• Support warranty investigations as a technical advisor.
• Develop and maintain a customer database covering key contacts and relevant roles in customer organizations and related businesses.
• Create customized technical documentation, including manuals and training materials for specific applications.
• Coordinate with the service team to prepare units with local upfits and prepare OTM (Order to Manufacturing) and other documentation needed to finalize sales.
• Provide technical input to new product and technology development.
• Promote and sell operator and simulator training packages.
• Work with Normet International to develop sales and marketing tools addressing individual customers’ equipment and total-solution requirements.
• Cultivate business relationships with executive decision-makers in key accounts.
• Perform other related duties as assigned.
• Support Normet’s growth through professional, client-driven interactions with internal and external stakeholders.
• Visit customers, conduct localized training sessions, and present reports to different levels of authority.
• Provide global customer support during North American time zones, including remote assistance.
• Comply with Normet HSEQ policies and support operations and products that advance HSEQ initiatives.
• Support risk assessments, incident investigations, and product-related legislative safety specifications in North America.
• Support the creation and updating of HSEQ documentation where applicable.
• Comply with Normet values, policies, and procedures.
• Pursue continuous improvement through product knowledge, learning and development, and competency training.
• Maintain existing industry certifications and obtain updates or advances where applicable.
• Contribute actively as a member of the North American sales and service teams.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed