Account Manager

Earthworks, Inc • Alvarado, TX

8d

About The Position

The Account Manager drives customer satisfaction and retention by building strong client relationships, addressing client needs, and identifying opportunities for landscape enhancements. The role works closely with internal teams to ensure service excellence and alignment with customer expectations and company objectives.

EarthWorks describes itself as innovative, solutions-oriented, growth-minded, and focused on continuous improvement, with a strong commitment to service. The job description notes that responsibilities may evolve based on business needs.

Requirements

• Bachelor’s or Associate degree in Horticulture, Landscape Management, or a related field, or equivalent experience.
• Strong communication skills in English, including reading, writing, and speaking.
• Proficiency in Microsoft Office Suite.
• Strong organizational, problem-solving, and customer service skills.
• Valid driver’s license with an acceptable driving record.
• Successful completion of a background check and pre-employment drug screening, in accordance with applicable laws.
• Ability to stand, walk, bend, kneel, and occasionally lift up to 50 pounds.
• Regular exposure to outdoor conditions, including heat, cold, rain, and other environmental elements.

Nice To Haves

• Minimum 3 years of supervisory experience preferred.
• Minimum 5 years of commercial landscape maintenance experience preferred.
• Bilingual English/Spanish.
• Experience with CRM systems.

Responsibilities

• Build and maintain strong client relationships to support long-term retention.
• Proactively communicate with customers about service performance, updates, and issue resolution.
• Address customer concerns promptly and maintain a high level of satisfaction.
• Identify, propose, and sell landscape enhancements aligned with client needs.
• Achieve or exceed targeted enhancement sales goals.
• Partner with the Field Manager to review site conditions, prioritize issues, and align on service delivery.
• Conduct regular property visits to ensure quality standards and client expectations are met.
• Collaborate with internal teams to ensure contractual obligations are fulfilled.
• Conduct onsite client meetings to assess needs and recommend solutions.
• Maintain accurate records of client communications and follow-ups.
• Assist in preparing and managing property budgets.
• Support pricing adjustments and obtain client approvals for service enhancements or increases.

Benefits

• Paid Time Off
• 401(k) Retirement Plan
• Medical, Dental, and Vision Insurance
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree