ACCOUNT MANAGER

Rent-2-Own•Greenville, OH

16d•Onsite

About The Position

The Account Manager is an advocate and primary point of contact for active customers, helping them stay on track with their agreements and work toward owning the products they use. The role combines customer relationship management, negotiation, payment and account follow-up, and problem-solving to support customer success while protecting the business. Account Managers manage assigned customer lists, conduct personal outreach, follow up on returns and re-engage customers. They may work in the store and in the community, including conducting customer check-ins and retrieving assets. They document every customer interaction, maintain accurate records, and process payments precisely. This role is presented as a development opportunity for future leaders, with the company stating that it promotes from within 99.9% of the time.

Requirements

Strong communication and persuasion skills, with empathy and the ability to be firm when needed.
Problem-solving ability and willingness to find workable solutions.
Ability to handle challenging conversations calmly and positively.
Ability to use CRM and POS systems.
Driver’s license required.

Responsibilities

Serve as the primary point of contact for active customers.
Build customer relationships and help customers succeed with their agreements.
Negotiate creative solutions for customers who fall behind, balancing customer needs with business protection.
Follow up on assigned customer lists, including returns at the five-week mark and re-engaging lost customers.
Use personalized outreach rather than mass texting.
Identify opportunities to offer customers additional agreements and value.
Conduct customer check-ins and asset retrievals in the community while representing the brand professionally.
Document every interaction, maintain accurate customer records, and process payments accurately.