Account Manager, Market Retail Agencies

Comcast • Miramar, FL

3d

About The Position

Comcast Advertising’s Account Manager supports revenue growth and long-term client relationships across linear and digital advertising solutions. Serving as a strategic partner to Sales, the role combines prospecting, client service and coordination, analytical problem-solving, and client-facing communication to support campaigns from presale planning through post-campaign analysis. The Account Manager proactively identifies sales solutions and partners across teams to resolve issues, deliver a strong client experience, and maintain operational excellence.

The position works with Sales, Sales Development, Media Planning, Campaign Management, Customer Success, Operations, Finance, Traffic, and Inventory teams. It supports retention, upsell, and cross-platform expansion; translates client objectives and KPIs into media recommendations; coordinates proposals, contracts, insertion orders, campaign execution, reporting, and financial forecasting; and maintains accurate records and compliant processes. The role requires regular, consistent, and punctual attendance and may involve nights, weekends, and variable schedules as necessary.

Requirements

• 5–7 years of relevant work experience.
• Skills in account management, collaboration, customer experience, attention to detail, prioritization, and problem solving.
• Bachelor’s degree is preferred; Comcast may also consider a combination of coursework and experience or extensive related professional experience.
• Ability to work nights and weekends and variable schedules as necessary.

Nice To Haves

• Bachelor’s degree.
• Relevant certifications, if applicable; no specific certification is listed.

Responsibilities

• Partner with Sales to support retention, upsell, cross-platform expansion, incremental revenue, and long-term account growth.
• Translate client business objectives and KPIs into actionable media recommendations and communicate client needs to Media Planning.
• Collaborate with Sales Development and Media Planning to develop competitive, KPI-driven linear and digital proposals and RFP responses.
• Work with Campaign Management and Media Planning to understand campaign health and identify client growth and retention opportunities.
• Serve as the primary client escalation point during presale and retain-and-grow stages.
• Partner with Sales, Sales Development, Media Planning, Campaign Management, and Customer Success to resolve issues and ensure client satisfaction.
• Facilitate communication among stakeholders to maintain alignment and seamless campaign execution.
• Identify operational efficiencies and process improvements that improve client experience and business outcomes.
• Maintain accurate opportunity records in Salesforce throughout the sales and fulfillment lifecycle.
• Acquire client contracts or insertion orders documenting client approvals.
• Process and document insertion orders, contracts, contacts, and campaign details in booked opportunities.
• Prepare agency insertion orders and campaign details for handoff to Campaign Management.
• Ensure data integrity and operational compliance across advertising solution types, and drive process consistency and best practices.
• Review orders for completeness and compliance with business requirements.
• Coordinate with Operations, Finance, Traffic, and Inventory teams to support timely campaign execution.
• Monitor campaign launches and help resolve delivery or execution issues.
• Respond to routine client inquiries and track client deliverables, deadlines, and requests.
• Coordinate reporting and campaign updates for internal and external stakeholders.
• Maintain strong working relationships with clients and cross-functional teams.
• Assist with financial forecasting, pipeline management, and sales reporting.
• Lead special projects and initiatives as assigned.
• Exercise independent judgment and discretion in matters of significance.
• Maintain regular, consistent, and punctual attendance and work nights, weekends, or variable schedules as necessary.
• Follow Comcast’s Operating Principles, prioritize customer experience, learn and advocate for company technology and services, work collaboratively, participate in the Net Promoter System, drive results and growth, support inclusion, and act ethically toward colleagues, customers, investors, and communities.
• Perform other duties and responsibilities as assigned.

Benefits

• Comcast offers an array of benefits and support options intended to support employees physically, financially, and emotionally, with personalized guidance and tools. Details are available in the benefits summary on the careers site.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level