Account Manager

WASTE SERVICES OF PENNSYLVANIA, LLC • Upper Merion Township, PA

9d

About The Position

The Account Manager proactively maintains and retains relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. The role also grows sales within the existing customer base by offering the full suite of Republic Services products. The Account Manager builds customer loyalty, supports renewals and pricing initiatives, handles cancellation requests under established policy, and works with operations to address service issues. Regular reviews with the Sales Manager cover retention activity, progress toward goals, and key customer relationships.

Requirements

• At least 1 year of relevant sales experience.
• Valid driver’s license.

Nice To Haves

• Waste or transportation industry experience.

Responsibilities

• Maintain and retain existing customers by building effective long-term relationships and customer loyalty.
• Develop and maintain knowledge of the Company’s services, lines of business, and pricing structures; offer additional services to assigned existing customers as appropriate.
• Perform contractual re-signs for existing customers to extend relationships and increase customer profitability where appropriate.
• Respond to cancellation requests in alignment with the established escalation policy.
• Communicate proactively with customers or respond to them in support of company pricing initiatives.
• Use Salesforce daily to schedule and document calls, meetings, proposals, and other activities.
• Capture customer emails and minimize rate restrictions and customer credits.
• Increase customer penetration by selling the full suite of Republic Services products.
• Meet regularly with the Sales Manager to review weekly customer retention and relationship activities, progress versus goals, and key customer relationship status.
• Partner with the operations team as needed to address customer service issues.
• Build relationships and increase Company visibility through Company-sponsored activities, trade shows, chamber of commerce events, and similar activities.
• Perform other job-related duties as assigned or apparent.

Benefits

• Comprehensive medical benefits coverage, dental plans, and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death and dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed