Account Manager

Evolent

12d • $75,000 - $80,000

About The Position

Evolent partners with health plans and providers to improve outcomes for people with complex and costly health conditions. The Account Manager supports an assigned book of business, advances client relationships and business objectives, and serves as a knowledgeable advocate for partner priorities within Evolent. The role requires expertise in Evolent’s Advance Care Planning and member-facing products, strong executive communication, and effective management of client contracts and performance. The position includes willingness to travel once a year for a team onsite, usually for 2–3 days. Employees must have high-speed home internet exceeding 10 Mbps. The posting says call center employees must also be able to connect directly to their home internet router; it does not specify that this role is a call center position.

Evolent describes its culture as supportive of work/life balance, flexibility, autonomy, diversity, and inclusion. The expected base salary range is $75,000–$80,000. Qualifying employees are offered comprehensive benefits, including health insurance. Hiring includes identity verification, a comprehensive background check, in-person I-9 verification, and potentially drug screening. Final interviews may require onsite attendance, and AI tools are prohibited during interviews.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 1 year of experience in client or account management roles.
• At least 2 years of broad-based health plan experience.
• Ability to find creative solutions in a changing and growing environment.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all organizational levels, including C-level.
• High emotional intelligence and ability to connect with diverse constituents, listen actively, and identify areas of sensitivity.
• High-speed home internet exceeding 10 Mbps.

Responsibilities

• Strategically support an assigned book of business to achieve relationship, growth, retention, and customer objectives.
• Manage risks and develop opportunities associated with current clients.
• Cultivate productive, trusted relationships with key executives, including C-level leaders and internal and external stakeholders.
• Use data-driven resources to conduct effective client meetings and work sessions with relevant subject matter experts.
• Develop and maintain deep expertise in the value and operations of Evolent’s Advance Care Planning and member-facing products.
• Lead regular partnership review meetings for each client, including relationship mapping, issue identification, and action planning ahead of scheduled Client Value Meetings.
• Advocate for partner culture within Evolent and serve as an ambassador and expert on client priorities and how to work within the health plan organization.
• Manage all aspects of assigned client contracts and support ongoing contract performance through risk management, Service Level Agreement performance assurance, rate and savings maximization through benefit analysis, and adherence to client legal and regulatory requirements.
• Travel once a year for a team onsite, usually for 2–3 days.

Benefits

• Comprehensive benefits, including health insurance benefits, for qualifying employees.
• Work/life balance, flexibility, and autonomy are described as part of the employee experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level