Account Manager

Shepherd Electric Company•SES Tidewater, VA

12d•Onsite

About The Position

Shepherd Electric Supply is seeking an Account Manager to grow and retain a portfolio of electrical contractor and facility manager accounts. This field-based, relationship-focused sales role is responsible for developing customer trust through product knowledge, reliable follow-through, and ownership of customer needs from quote through delivery. The Account Manager will grow existing accounts, prospect for new business, protect margins by communicating Shepherd’s service and expertise, and help customers select appropriate electrical products. The role also involves tracking account pipelines and buying cycles, monitoring market and competitive activity, maintaining CRM visibility, and collaborating with branch operations, purchasing, and counter sales so customer commitments are fulfilled. The Account Manager represents Shepherd at customer meetings, trade shows, industry events, and manufacturer training. The position works Monday through Friday, 7:30 a.m. to 4:30 p.m., or as business needs require. The expected base salary is $40,000–$60,000 annually depending on experience, plus commission.

Requirements

High school diploma or equivalent required.
At least 3 years of outside sales or account management experience.
Demonstrated track record of growing accounts and retaining customers through relationship-based selling.
Working knowledge of electrical products and their applications, with willingness to deepen that knowledge.
Proficiency with Microsoft Office Suite.
Experience with CRM software.
Valid driver’s license and reliable transportation.
Strong communication, follow-through, and problem-solving skills.
Ability to respond to customer needs with urgency and professionalism.
Ability to successfully complete pre-employment screening requirements.

Nice To Haves

Bachelor’s degree in business, sales, or a related field.
Outside sales or account management experience in electrical distribution, construction supply, or industrial products.
Bilingual Spanish proficiency.

Responsibilities

Grow revenue within existing electrical contractor and facility manager accounts.
Identify and open new accounts through prospecting, referrals, and job-site presence.
Set and track account-level targets aligned with branch and company growth goals.
Protect margins by presenting Shepherd’s service, reliability, and expertise rather than competing only on price.
Follow up promptly on quotes and ensure each has a clear next step.
Build and maintain trusted relationships with account decision-makers and maintain proactive customer contact.
Resolve customer conflicts and service failures promptly, taking ownership through resolution.
Represent Shepherd professionally in person, by phone, and in writing.
Build and continually deepen knowledge of electrical products, applications, contractors, manufacturer updates, new product lines, and market pricing.
Help customers identify appropriate products and translate product knowledge into customer value.
Track customer project pipelines and anticipate buying cycles.
Identify market trends, competitive threats, and opportunities, and share intelligence with branch and sales leadership.
Use CRM and account data to identify patterns, flag at-risk accounts, and plan outreach.
Partner with branch operations, purchasing, and counter sales to ensure sold products are delivered as promised.
Raise supply concerns, pricing issues, and account intelligence early so the team can respond.
Attend trade shows, industry events, and manufacturer training.
Maintain account coverage and regular contact, develop at least one new account, consistently follow up on quotes, and keep activity and pipeline visible in CRM.