Account Manager

CaptionCall by Sorenson • Medford, OR

12d • $50,000 - $60,000

About The Position

CaptionCall is seeking a caring, customer service-oriented Account Manager who is passionate about helping people with hearing loss communicate. The role promotes the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals, demonstrating the product, explaining its benefits, generating leads, and building and managing provider accounts. This is a full-time position with potential for career growth and advancement. The role has no supervisory responsibilities and requires 25–50% travel.

Requirements

• High school diploma or GED.
• Provide excellent customer service.
• Meet or exceed Account Manager expectations and maintain goals established by department management.
• Work evenings and weekends as needed.
• Ability to drive and travel by air as needed.
• Tailor interactions to the unique needs of individual healthcare professionals.
• Present comfortably and clearly to large and small groups.
• Adapt to various sales situations and environments.
• Be reliable, organized, and punctual.
• Work independently.
• Communicate effectively in English through reading, writing, speaking, and listening.
• Outside sales or similar experience.
• Basic computer knowledge and experience.
• Daily driving is required; must have a reliable, licensed, and insured vehicle available at all times.
• Possess and maintain a valid driver license and a good driving record.
• Have a PC (not a Mac) and high-speed Internet connection to perform essential job duties.
• Be able to walk, bend, crawl, kneel, lift, and move furniture as needed.
• Maintain a positive attitude, work as a team player, communicate interpersonally, and work across company departments.
• Maintain sensitive employee, customer, and technology information in strict confidence.

Nice To Haves

• Familiarity with assistive devices for people with hearing impairment.
• Experience working with senior citizens.

Responsibilities

• Generate leads by demonstrating the CaptionCall phone and service to eligible users, hearing healthcare providers, or senior community administrators.
• Manage a territory through in-person interactions, presentations, and events using direct sales methodologies.
• When assigned, work with Hearing Care Professionals on the patient certification and referral process.
• Represent CaptionCall at assigned events.
• Adhere to company compliance policies.
• Use the company CRM to log daily activities.
• Maintain the confidentiality of sensitive company information.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED