Account Manager Security

Allied Universal•Plano, TX

3d•Onsite

About The Position

Allied Universal is hiring a Security Operations Manager to oversee comprehensive safety and security programs for a high-profile customer. The position serves as the on-site leader for security operations and managing agent for contracted guard services, ensuring alignment with the customer’s physical security posture, program, and policies—from strategic intent and organizational culture to procedures and daily execution. The role oversees daily security operations and contracted vendors; supports the implementation and refinement of security standards and programs; monitors and troubleshoots on-site security systems and infrastructure; coordinates incident response, risk assessments, and emergency preparedness; and engages with tenants, employees, vendors, property management, and other stakeholders. It also monitors service quality, staffing, metrics, and budgets, providing insights and recommendations to improve security operations and cost effectiveness.

Requirements

High school diploma or equivalent.
At least seven years of progressive experience in physical security, law enforcement, military, or corporate security; experience in commercial real estate, corporate office, or high-rise environments is preferred.
Demonstrated experience managing third-party security vendors and service delivery, with accountability for performance and outcomes.
Strong understanding of physical security systems and infrastructure, including access control, video surveillance, and visitor management systems.
Experience supporting incident response and conducting site-level risk assessments in dynamic, high-visibility environments.
Ability to work effectively in a tenant-facing environment while balancing security, professionalism, and customer experience.
Strong judgment and ability to assess situations, identify risks, and make sound real-time and independent decisions.
Excellent written and verbal communication skills, including incident reporting and stakeholder engagement.
Proficiency with standard business tools and security-related systems, web-based applications, computer systems, and Microsoft Office.
Ability to de-escalate high-pressure situations and manage conflict professionally.
Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
Financial acumen and ability to manage staffing levels, minimize non-billed overtime, manage turnover costs, and control inventory costs related to uniforms and equipment.
Planning and organizing skills.
A license may be required before employment, depending on applicable state and local laws and regulations.
Valid driver’s license if driving a company vehicle or personal vehicle while conducting business.

Nice To Haves

College degree in Business Administration or a law enforcement-related field.
Law enforcement, military, contract or proprietary security services, or facility management experience.
American Society of Industrial Security (ASIS) Certified Protection Professional (CPP) certification.
Previous payroll, billing, or scheduling experience.
Aptitude with security systems, including CCTV, access control, and badge administration.
Graduate of a certified public safety academy, such as law enforcement, firefighter/paramedic, or corrections officer.

Responsibilities

Maintain a visible presence across the property and assess the effectiveness and professionalism of daily security operations.
Evaluate contracted security services, including access control, video monitoring, and patrol activities, against customer expectations and site standards.
Promote professionalism, accountability, customer experience, and continuous improvement through engagement, feedback, walkthroughs, and inspections.
Serve as the on-site security subject matter expert for property management, the customer, vendors, and other stakeholders.
Support implementation and refinement of the property security program and recommend improvements to policies, procedures, and post orders.
Monitor adherence to security standards, policies, procedures, and regulatory requirements, escalating gaps as appropriate.
Oversee the day-to-day functionality and condition of security infrastructure, including access control hardware, cameras, intercoms, and visitor management tools.
Perform basic troubleshooting of security equipment and coordinate resolution with vendors, property management, and the Enterprise Security team.
Coordinate with the Enterprise Security team on enterprise-standard systems, configurations, controls, projects, upgrades, and testing.
Coordinate on-site incident response with property management, emergency responders, vendors, and the Enterprise Security team.
Ensure timely, accurate, and well-documented incident reporting and appropriate escalation.
Conduct periodic site-level risk assessments, monitor incident trends, and recommend operational improvements.
Support emergency preparedness, life-safety drills, and exercises with property management and relevant stakeholders.
Support customer-facing security needs and engage with employees, vendors, and building stakeholders on security matters.
Coordinate security planning for after-hours access, events, and office moves, and promote a strong security culture across the property.
Manage contracted security service performance, including service quality, professionalism, and staffing coverage.
Provide vendor feedback and escalate performance issues, staffing gaps, and service concerns to vendor leadership and the Enterprise Security team.
Review vendor reporting, staffing plans, and invoices for alignment with contracted services and approved budgets.
Provide security performance insights, trends, and emerging risks to property management and the customer.
Monitor site-level metrics, incidents, and service delivery to identify patterns and improvement opportunities.
Contribute to budget planning, forecasting, and cost optimization recommendations related to security investments, vendors, staffing, and infrastructure.

Benefits

Medical insurance.
Dental insurance.
Vision insurance.
Basic life insurance.
AD&D insurance.
Retirement plan.
Disability insurance.
Eight paid holidays annually.
Five sick days.
Four personal days.
Vacation accrued at 3.08 hours biweekly; unused vacation is paid out only where required by law.