Account Manager - National & Franchise Accounts

SpeedPro Windy City•Downers Grove, IL

1d•$60,000 - $72,000•Hybrid

About The Position

SpeedPro Windy City is a large-format printing and signage studio in Downers Grove that produces a wide range of graphics for clients across Chicagoland and the nation. We are seeking an Account Manager to manage and grow relationships with multi-location clients, including franchise systems, national brands, property groups, and their agencies. This role focuses on program accounts where consistent graphics packages are rolled out across numerous locations according to brand standards and schedules. The position is measured on account growth and building new business, rather than just servicing existing accounts. While print experience is not required, a background in growing business-to-business accounts and an interest in learning about production processes are essential. The company will provide training on materials, methods, and pricing.

Requirements

Three or more years in business-to-business account management, inside or outside sales, or client program management, with a proven track record of revenue growth.
Experience with multi-location, franchise, or program accounts in any industry (e.g., uniforms, fixtures, facilities services, promotional products, packaging, point-of-purchase displays, commercial furniture, construction services).
Comfortable with specifications, dimensions, and production files; willingness to learn about materials and manufacturing processes.
Highly organized with a system for managing many concurrent orders across multiple sites without errors.
Clear and direct written communication skills, as program accounts rely heavily on email and documentation.
Valid driver's license for local travel to client sites and installations.
Must be based in Downers Grove with flexibility for client visits.

Nice To Haves

Experience in the sign, print, graphics, trade show, or point-of-purchase industry.
Experience selling to or working within a franchise system.
Agency-side production or account experience.
Experience with CRM or order management systems (specifically CoreBridge).
Familiarity with permits, certificates of insurance, and vendor compliance portals.

Responsibilities

Grow existing national and franchise accounts by increasing the number of locations served, expanding product lines, and securing longer agreements.
Prospect and secure new program accounts, including franchisors, multi-location operators, brand and facilities managers, and agencies.
Build relationships to ensure SpeedPro Windy City is specified into brand standards, making it the default choice for future locations.
Manage program rollouts across multiple sites, including scoping, quoting, site surveys, specifications, proofs, production schedules, installation windows, and close-outs.
Handle program account paperwork, such as vendor onboarding portals, purchase orders, certificates of insurance, W-9s, net terms, and permits.
Coordinate with the office manager and production team to ensure program work flows smoothly without disrupting local orders.
Maintain visibility of all open programs, tracking their status from approval to installation and invoicing.
Serve as the primary point of contact for client accounts, building trust and ensuring satisfaction.
Conduct quarterly reviews with top accounts and proactively understand their rollout calendars.
Resolve client issues promptly and in writing to prevent the loss of accounts due to missed installations or other problems.