Account Manager - National Accounts

Fortis Fire & Safety•Schaumburg, IL

1d•Onsite

About The Position

Fortis Fire & Safety is seeking a highly organized, proactive, and client-focused Account Manager for its National Accounts team. The role manages and grows relationships with national and multi-site commercial customers, identifies opportunities to expand services across customer portfolios, and serves as the primary day-to-day contact for assigned accounts. It focuses on customer service, operational coordination, contract retention, and long-term account growth across sectors including commercial real estate, healthcare, education, logistics, and industrial markets. The Account Manager works with facilities leaders, property managers, portfolio owners, corporate stakeholders, and internal teams to build customer relationships, coordinate service delivery, and develop new business through existing relationships, referrals, prospecting, industry connections, and strategic outreach. The role calls for experience with large, complex customer portfolios and the ability to establish executive-level relationships that support retention, expansion, and revenue growth. The position is based at Fortis’s headquarters in Schaumburg, Illinois. It includes up to 50% travel to client locations and Fortis operating branches; when not traveling, it is an in-office role. Compensation includes a base salary of $100,000–$130,000, plus performance-based incentive compensation that may include commission or bonus components. The role is eligible for company benefits.

Requirements

At least 5 years of experience in account management, strategic account management, national accounts, client relationship management, business development, or sales in fire protection, life safety, security, building systems, HVAC, low-voltage systems, facility services, or related commercial service industries.
Experience managing enterprise, strategic, national, or multi-site customer accounts and complex commercial client relationships.
Demonstrated ability to build decision-maker relationships and identify account growth, retention, and new-business opportunities.
Proven success managing customer relationships across multiple locations, regions, business units, or stakeholder groups.
Experience developing revenue through account expansion, referrals, strategic outreach, networking, and relationship-based selling.
Ability to identify, engage, and influence key decision-makers within customer organizations.
Strong customer service and relationship-management skills.
Proficiency with CRM platforms such as Salesforce, HubSpot, Q360, or similar systems.
Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
Experience coordinating multi-site service programs, projects, or customer initiatives.
Ability to work effectively in a matrixed environment across branches, departments, and service lines.
Strong operational coordination, problem-solving, follow-through, organization, and time-management skills, including the ability to handle competing priorities.
Excellent written and verbal communication skills, including the ability to convey technical, operational, and service-related information clearly.
Ability to work independently and build productive partnerships across operations, service, administrative, and leadership teams.
Ability to analyze customer needs and recommend solutions that create value for customers and the organization.
Ability to travel up to 50% to customer locations and Fortis operating branches.
Valid driver’s license and ability to meet company driving eligibility requirements, including maintaining an acceptable motor vehicle record.
Employment is contingent upon successful completion of applicable job-related pre-employment screenings, which may include a background check and/or drug testing.
To perform the job successfully, the individual must be able to perform each essential duty satisfactorily; reasonable accommodations are available for individuals with disabilities.

Nice To Haves

Bachelor’s degree in Business, Sales, Marketing, or a related field; equivalent experience may be considered.
Experience supporting customer portfolios approaching or exceeding $2 million in annualized revenue.
Experience managing national, enterprise, strategic, or multi-site commercial accounts.
Existing relationships in commercial real estate, healthcare, education, logistics, industrial, facilities management, security, fire protection, or related commercial markets.
Familiarity with inspection, deficiency management, service contract administration, and compliance-driven service environments.
Experience with service-management platforms such as ServiceChannel, FM systems, Corrigo, or similar customer service portals.
Knowledge of fire protection, life safety, security, inspection, monitoring, or facility-services programs.
Experience participating in account reviews, renewal negotiations, and customer retention initiatives.

Responsibilities

Manage and grow a portfolio of national and multi-site customer accounts, acting as the relationship owner and customer-success advocate.
Build and maintain relationships with decision-makers, facilities leaders, property managers, and executive stakeholders.
Serve as the primary day-to-day contact for assigned customers and foster long-term partnerships.
Identify opportunities to expand Fortis services across existing customer locations and additional sites.
Generate business through referrals, industry relationships, customer introductions, prospecting, and strategic account expansion.
Secure meetings with decision-makers to support account growth, renewals, and new business development.
Communicate with clients about scheduling, service progress, inspection findings, and recommended next steps.
Address client concerns, service issues, and operational challenges to support customer satisfaction and retention.
Coordinate inspections, deficiency walkthroughs, corrective work, and service activities with internal operations teams and customer contacts.
Support multi-service account management, including alarm, sprinkler, suppression, monitoring, repairs, inspections, and project-related services.
Review inspection results and deficiency reports and ensure timely follow-up, remediation planning, scheduling, and closure.
Partner with technicians, dispatch teams, service managers, branch leadership, and support teams to ensure consistent service delivery.
Identify and engage customer decision-makers to support renewals, expansions, and enterprise-wide service adoption.
Support cross-selling and upselling by aligning customer needs with Fortis services.
Track account performance, engagement trends, risks, and growth opportunities using CRM and reporting tools.
Assist with account reviews, business reviews, proposals, and strategic customer planning meetings.
Support renewal strategies by preparing proposals, gathering requirements, presenting recommendations, and coordinating customer communications.
Coordinate renewals, contract amendments, and service agreements with sales support, finance, and operations teams.
Maintain accurate CRM records for contacts, opportunities, service agreements, renewal schedules, location lists, and account activity.
Monitor customer business initiatives, facility changes, expansion plans, and operational challenges that could create service opportunities.

Benefits

Paid vacation and sick time
Company-paid holidays
Additional paid time off for life events, such as jury duty and bereavement
Competitive compensation
401(k) retirement plan with competitive company match
Medical insurance
Dental insurance
Vision insurance
Short-term and long-term disability insurance
Life insurance
Career advancement opportunities
Pet insurance
Performance-based incentive compensation, which may include commission or bonus components