Account Manager - National Accounts

Fortis Fire & Safety•Schaumburg, IL

1d•$100,000 - $130,000•Onsite

About The Position

Fortis Fire & Safety is seeking a highly organized, proactive, and client-focused Account Manager for its National Accounts team, based at the company’s headquarters in Schaumburg, Illinois. The role manages and grows relationships with national and multi-site commercial customers, identifies opportunities to expand services across customer portfolios, and serves as the primary day-to-day contact for assigned accounts. The Account Manager is responsible for customer service, operational coordination, contract retention, and long-term account growth, working with facilities leaders, property managers, portfolio owners, and corporate stakeholders across industries such as commercial real estate, healthcare, education, logistics, and industrial services. The position combines relationship management with business development. The successful candidate will build credibility with customers, uncover needs, coordinate internal resources, and pursue additional service adoption across multiple locations. The role includes up to 50% travel to customer locations and Fortis operating branches. When not traveling, it is based in the office at the Schaumburg headquarters. Compensation includes a base salary and eligibility for performance-based incentives, which may include commission or bonus components.

Requirements

Bachelor’s degree in Business, Sales, Marketing, or a related field preferred; equivalent experience will be considered.
At least 5 years of experience in account management, strategic account management, national accounts, client relationship management, business development, or sales within fire protection, life safety, security, building systems, HVAC, low-voltage systems, facility services, or related commercial service industries.
Experience managing enterprise, strategic, national, or multi-site accounts, including large and complex commercial client relationships.
Demonstrated ability to build relationships with decision-makers and identify account growth, retention, and new business opportunities.
Proven success managing customer relationships across multiple locations, regions, business units, or stakeholder groups.
Experience developing revenue opportunities through account expansion, referrals, strategic outreach, networking, and relationship-based selling.
Ability to identify, engage, and influence key decision-makers within customer organizations.
Strong customer service and relationship-management skills and commitment to exceptional client experiences.
Proficiency with CRM platforms such as Salesforce, HubSpot, Q360, or similar systems.
Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.
Experience coordinating multi-site service programs, projects, or customer initiatives.
Ability to collaborate across multiple branches, departments, and service lines in a matrixed environment.
Strong operational coordination, problem-solving, and follow-through skills.
Excellent written and verbal communication skills, including the ability to explain technical, operational, and service-related information.
Strong organization and time-management skills, including the ability to manage competing priorities.
Ability to work independently and build productive partnerships across operations, service, administrative, and leadership teams.
Ability to analyze customer needs and recommend solutions that create value for the customer and the organization.
Ability to travel up to 50% to customer locations and Fortis operating branches.
Valid driver’s license and ability to meet company driving eligibility requirements, including maintaining an acceptable motor vehicle record.

Nice To Haves

Experience supporting customer portfolios approaching or exceeding $2 million in annualized revenue.
Experience managing national, enterprise, strategic, or multi-site commercial accounts.
Existing relationships in commercial real estate, healthcare, education, logistics, industrial, facilities management, security, fire protection, or related commercial markets.
Familiarity with inspection, deficiency management, service contract administration, and compliance-driven service environments.
Experience with service-management platforms such as ServiceChannel, FM systems, Corrigo, or similar customer service portals.
Knowledge of fire protection, life safety, security, inspection, monitoring, or facility-services programs.
Experience participating in account reviews, renewal negotiations, and customer retention initiatives.

Responsibilities

Manage and grow a portfolio of national and multi-site customer accounts as the primary relationship owner and advocate for customer success.
Develop and maintain relationships with key decision-makers, facilities leaders, property managers, and executive stakeholders.
Serve as the primary daily contact for assigned customers and foster long-term partnerships.
Identify opportunities to expand Fortis services within existing customer locations and additional sites nationwide.
Generate new business through referrals, industry relationships, customer introductions, prospecting, and strategic account expansion.
Secure meetings with decision-makers to support account growth, renewals, and new business development.
Communicate with clients about scheduling, service progress, inspection findings, and recommended next steps.
Address client concerns, service issues, and operational challenges to support customer satisfaction and retention.
Coordinate inspections, deficiency walkthroughs, corrective work, and service activities with operations teams and customer contacts across locations.
Support multi-service account management for alarm, sprinkler, suppression, monitoring, repairs, inspections, and project-related services.
Review inspection results and deficiency reports and ensure timely follow-up, remediation planning, scheduling, and closure.
Partner with technicians, dispatch teams, service managers, branch leadership, and support teams to support consistent service delivery.
Identify and engage customer decision-makers to support renewals, expansions, and enterprise-wide service adoption.
Support cross-selling and upselling by aligning customer needs with Fortis capabilities and service offerings.
Track account performance, customer engagement trends, risk factors, and growth opportunities using CRM and reporting tools.
Assist with account reviews, business reviews, proposals, and strategic customer planning meetings.
Support renewal strategies by preparing proposals, gathering requirements, presenting recommendations, and coordinating customer communications.
Coordinate renewals, contract amendments, and service agreements with internal sales support, finance, and operations teams.
Maintain accurate CRM documentation, including contacts, opportunities, service agreements, renewal schedules, location lists, and account activity.
Stay informed about customer business initiatives, facility changes, expansion plans, and operational challenges that may create service opportunities.