Account Manager I

Constellation Energy Generation, LLC. • Hurstbourne Acres, KY

2d

About The Position

The Account Manager I provides pre-deal and post-deal support to the sales team and assigned customers. The role requires a proficient understanding of company systems, processes, products, and services to address customer issues accurately and promptly. As a customer-facing position, it involves communicating with customers in person, by phone, and by email to strengthen relationships and promote customer satisfaction, retention, and loyalty. Travel may be required as business needs dictate, and in-person attendance is expected for training, all-hands meetings, and other meaningful engagements.

Requirements

• Bachelor's degree and 2 years of experience, or 6 years of experience in lieu of a degree.
• Proficiency in Microsoft Office Suite.
• Effective written and oral communication skills.
• Strong analytical skills, attention to detail, problem-solving and conflict-resolution skills, time management, and independent decision-making.
• Ability to build and maintain relationships with internal and external customers.
• Flexibility to handle multiple daily deadlines and adapt to changing priorities.

Nice To Haves

• 2 years of direct customer service experience.
• 2 years of energy industry experience.
• 5 years of account management experience.

Responsibilities

• Provide post-deal solutions and assist customers and brokers with issue resolution.
• Conduct proactive welcome calls and first-bill calls, and guide customers through the Energy Manager portal during onboarding.
• Navigate systems and produce energy prices and contracts for customers and brokers.
• Coordinate deals internally to resolve issues and support renewals and new business as needed.
• Apply knowledge of systems, processes, products, and services to support a strong customer experience.
• Use downstream systems, including billing systems, to obtain reports needed to resolve post-deal issues.
• Take proactive steps to strengthen customer relationships.
• Serve as a liaison with cross-functional teams to resolve issues quickly and accurately.
• Communicate effectively with customers in person, by phone, and by email.
• Travel as necessary to meet business needs and attend in-person training, all-hands meetings, and other meaningful engagements.

Benefits

• Bonus program
• 401(k) with company match
• Employee stock purchase program
• Medical, dental, and vision benefits
• Wellbeing programs
• Disability insurance
• Life insurance
• Paid time off for vacation, holidays, and sick days
• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level