Account Manager I

The Navigators•Colorado Springs, CO

1d•Onsite

About The Position

The Account Manager I is a key member of The Navigators’ Marketing and Communications (MarCom) team and serves as the point of contact and ambassador for internal clients, including field leaders, business ministry leaders, and owners of national initiatives. The role builds lasting client relationships, coordinates planning with MarCom leadership, evaluates project requests and recommends approval and priority, and leads projects through discovery, scoping, and kickoff. The Account Manager represents account management in MarCom operational and planning forums to help ensure projects begin with clear definitions and appropriate resources, supporting unified work toward client and MarCom objectives. The role coordinates recurring client-planning meetings, maintains client account plans, gathers feedback, assesses project requests, and communicates decisions and timelines. It leads discovery and scope development in partnership with subject-matter leads and Project Management, confirming project goals, audiences, success measures, constraints, deliverables, milestones, roles, timelines, and budget requirements. It confirms capacity and other resources, secures internal and client approval of scopes, and leads internal and client kickoff meetings before handing day-to-day communication to Project Management or an execution lead. The position requires belief in and adherence to The Navigators’ Statement of Faith and Mission. It is in person and full time, at 40 hours per week. The salary range is $57,784.00–$88,247.25 per year.

Requirements

Belief in and adherence to The Navigators’ Statement of Faith and Mission.
At least three years of proven work experience in marketing, communications, or agency settings, including account management, client services, or project management.
Strong organization and time-management skills.
Proficiency in Google Docs, Sheets, and Slides; Microsoft Office; project management platforms such as ClickUp; and AI tools.
Working knowledge of marketing, content, and creative production processes sufficient to scope work across them.
Excellent verbal and written interpersonal and communication skills to create understanding and build strong working relationships.
Ability to represent MarCom to ministry stakeholders and lead client-facing conversations about scope, timelines, and priorities, including communicating declined or deferred requests.
High school diploma or GED equivalent.

Nice To Haves

Experience leading client discovery, writing scopes of work, and building project budgets.
Experience working with ministry staff and supporting the needs of missions.
Bachelor’s degree or college coursework/equivalent experience.

Responsibilities

Serve as the overarching MarCom contact and ambassador for assigned internal clients, connecting them with MarCom expertise and best practices.
Build and maintain relationships with client leaders; understand their priorities and goals and identify strategic and creative ways MarCom can support them.
Coordinate recurring planning meetings with clients and MarCom leadership, including preparing materials and documenting decisions and next steps.
Develop and maintain client account plans that align priorities with MarCom services and capacity, and track progress.
Meet regularly with clients to review projects, identify needs, and bring opportunities to MarCom leadership.
Represent account management and client perspectives in MarCom operational, strategic planning, and project-prioritization forums.
Gather project-close and periodic client feedback and share findings and lessons with MarCom.
Evaluate assigned client requests for strategic fit, priority, capacity, and budget; recommend approval, decline, or modification and a proposed priority to MarCom leadership.
Communicate request decisions, priorities, and expected timelines to clients, including explanations for declined, deferred, or modified requests.
Partner with Project Management on intake, scoping, tracking, scheduling, and work prioritization.
Lead discovery with clients to confirm goals, audiences, success measures, and constraints using questionnaires, interviews, and working sessions.
Identify required MarCom services and involve subject-matter leads in developing recommended project approaches.
Lead scope development with subject-matter leads and Project Management, defining objectives, deliverables, milestones, roles, timelines, and budget requirements.
Coordinate estimates and confirm needed team capacity, vendor support, financial investment, and equipment before committing to a scope.
Secure internal MarCom review and client approval of scopes of work before work begins.
Lead internal team orientation before kickoff so contributors share the same brief, scope, and structure.
Lead client kickoff meetings to confirm objectives, scope, roles, timelines, and approval checkpoints.
At kickoff, hand off day-to-day project communication to Project Management or the designated execution lead while remaining the client’s overarching contact through project completion.
Participate in Navigators’ on-site learning and development events, Cultural Development and Diversity trainings, or other appropriate developmental events.
Participate in annual organizational processes and required reviews, surveys, affirmations, authorizations, and releases.
Perform other job-related duties as assigned.