Account Manager

Acronis is seeking an Account Manager to drive renewal of customer maintenance contracts and identify add-on sales opportunities within existing customer database. The ideal candidate will have at least 1 year of proven track record in managing sales channels, experience in delivering client-focused solutions, and superior problem-solving skills. Acronis is a world leader in cyber protection, unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. Founded in Singapore in 2003, Acronis now has more than 2,000 employees and offices in 34 locations worldwide.

• Responsible for the renewal of customer maintenance contracts in their assigned territory; this includes providing quotes directly to customers and/or their assigned channel partners.
• Responsible for upselling customers and identifying opportunities for add-on sales of Acronis products.
• Develops sales opportunities by researching and identifying potential account; building rapport, providing technical information and explanations; preparing quotations
• Handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling and reinstatement of maintenance contracts.
• Positively interacts and collaborates with Customers, Acronis partners
• Identifies and pursues maintenance reinstatement opportunities.
• Assists in negotiation of maintenance agreements.
• Works closely with distributor, Acronis Sales manager and Sales Engineers to ensure sales closure
• Performs other duties as assigned and meet the job expectations for the respective grade
• Keeps/Increases the current renewal rate
• Performs renewals pipeline review with partners
• Drives renewal rate for Customer Success Program
• Performs winback and pulled forward campaigns
• Deliver SFDC pipeline health and accuracy, proactively escalate any mistakes with the process

• Responsible for the renewal of customer maintenance contracts in assigned territory
• Responsible for upselling customers and identifying opportunities for add-on sales of Acronis products
• Develops sales opportunities by researching and identifying potential accounts, building rapport, providing technical information and explanations, and preparing quotations
• Handles customer and partner inquiries related to quotes, pricing, co-terming, up-selling, and reinstatement of maintenance contracts
• Identifies and pursues maintenance reinstatement opportunities
• Assists in negotiation of maintenance agreements
• Works closely with distributor, Acronis Sales manager, and Sales Engineers to ensure sales closure
• Keeps/increases the current renewal rate
• Performs renewals pipeline review with partners
• Drives renewal rate for Customer Success Program
• Performs winback and pulled forward campaigns
• Delivers SFDC pipeline health and accuracy, proactively escalates any mistakes with the process
• Must have at least minimal 1yr and above proven track record of managing sales channels
• Experience in delivering client-focused solutions based on customer needs
• Proven ability to manage multiple tasks
• Good listening, negotiation, and presentation skills
• Good verbal and written communications skills
• Superior problem-solving skills
• Ability to prioritize among competing tasks
• Time and project management skills

• Competitive salary
• Health insurance
• Retirement plan
• Paid time off
• Dynamic and global team environment
• Fast-paced and rapidly changing work environment
• Opportunity for growth and advancement within the company
• Equal opportunity employer