Account Manager

The job overview for this position is that Adyen is seeking a communicative and proactive Account Manager to drive their APAC growth. The Account Manager will be responsible for managing relationships with international merchants across various industries and channels. The role involves building and sustaining relationships with key merchant stakeholders, growing accounts, assessing customer needs, and collaborating with colleagues in the global Adyen team. The ideal candidate is a high-energy, dynamic, and hands-on self-starter with a proven commercial edge and entrepreneurial drive. Fluency in Mandarin and professional working experience in China are required for this full-time position in Shanghai.

• Be fully responsible for the success and satisfaction of merchants
• Build and sustain relationships with key merchant stakeholders
• Leverage relationships to drive the best possible merchant experience
• Grow accounts
• Assess, clarify, and validate customer needs on an ongoing basis
• Deliver expertise, education, and guidance to merchants for their payments strategy
• Coordinate internal projects regarding merchants
• Work and collaborate with colleagues in the global Adyen team

• Manage relationships with international merchants across multiple industries and channels
• Responsible for the success and satisfaction of merchants
• Build and sustain relationships with key merchant stakeholders
• Grow accounts
• Assess, clarify, and validate customer needs
• Deliver expertise, education, and guidance to merchants
• Coordinate internal projects regarding merchants
• Work and collaborate with colleagues in the global Adyen team
• Manage complex projects
• High-energy, dynamic, hands-on self-starter
• Proven commercial edge and entrepreneurial drive
• Passionate about pushing boundaries and creating value in the payment space
• Ability to work in uncertain situations and deal with ambiguity
• Excellent communicator who can build relations at all levels
• Ability to work seamlessly with a global, multicultural team
• Native Mandarin speaker with full professional proficiency in English
• Professional working experience in China
• Full-time position in Shanghai, requiring relocation if living outside of Shanghai.

• Opportunities for career growth and development
• Supportive culture and environment
• Innovative and ethical solutions
• Collaborative and global team
• Full-time position in Shanghai
• Relocation assistance for candidates outside of Shanghai
• Commitment to diversity, equity, and inclusion
• Encouragement for women and underrepresented communities to apply
• Smooth and enjoyable candidate experience
• In-person collaboration in the Shanghai office