Account Manager

The job overview for this role is that the Account Manager will be responsible for upselling, cross-selling, and building relationships with customers. They will also handle the implementation and onboarding of new customer accounts. The Account Manager should have a customer-centric mentality and a desire to close expansion revenue. Additionally, they should have experience in CX/CS and a deep understanding of the company's products and services.

• Spearhead the growth and adoption of small business accounts at Podium
• Uncover new opportunities from existing customers and target accounts
• Build deep relationships with portfolio customers to understand their needs and provide value-based solutions using Podium's products and services
• Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively managing the pipeline of opportunities and weekly sales forecasts
• Conduct warm handoffs in partnership with AE's as new customers join the portfolio
• Be a product expert and understand all setup requirements for each product and application to drive value

• 1-3 years of CX/CS experience, with experience in closing revenue
• Deep understanding of the needs of small businesses
• Ability to build and maintain relationships with customers
• Strong sales and revenue forecasting skills
• Knowledge of Podium's range of products and services
• Familiarity with setup requirements for each product and application
• Ability to uncover new opportunities from existing customers and target accounts
• Excellent communication and interpersonal skills

• Real growth and career development opportunities
• Attractive base + super and commissions package - uncapped earnings
• Equity/stock options for all employees
• A generous $600 monthly 'Benefits & Wellbeing' allowance
• Free snacks and drinks
• Access to end of trip facilities, bike storage and lockers
• A cocktail bar
• Brand new Podium Australia HQ