• 1-3 years of experience in client success, account management, sales, project management and/or operations
• Passion for healthcare, telehealth, and/or start ups
• Strong interpersonal, verbal, written, and presentation skills; ability to communicate clearly, persuade, and influence internal and external stakeholders
• Ability to prioritize and manage multiple tasks

• Support the Client Success leads on maintaining high level of client engagement, satisfaction and loyalty, as measured by high client satisfaction scores, enrollment targets, and book of business growth
• Manage monthly and quarterly account reporting, ensuring accuracy of data and working with Client Success leads to develop data-driven strategic insights
• Assist in project managing of contracting for upsells and contract amendments
• Help foster relationships and ensure deeper integration with client’s internal benefits partners and third-party vendors
• Facilitate day-to-day cross-functional coordination of client activities, including but not limited to eligibility verification, meeting coordination, billing inquiries, client marketing requests, and business operation deliverables
• Fully understand Maven platform and lead product overview trainings to various client stakeholders, as needed
• Help identify common strategic team roadblocks and propose solutions for better team efficiency
• Assist addressing client risks internally based on engagement trends and member feedback 
• Aggregate top client priorities, deliverables, and timelines for strategic clients
• Track and organize best-in-class client materials and templates produced and share with broader Client Success department

• Experience using tools including Salesforce, Looker_ (or other data visualization tools); attention to detail and CRM data entry hygiene_
• Project management experience including experience with tools like Asana
• Background in a healthcare-related field
• Background in communications or marketing

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits: 

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers 
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven 
• 401K matching for US-based employees (immediately vesting)

Maven is looking for a high energy, passionate, detailed-oriented and experienced Associate to join our Client Success Team. The Associate will play a critical role in supporting Maven’s large, strategic clients with a high level of responsibility and visibility across the team. You will support the Client Success Managers and Directors of the Client Success team through a client’s entire lifecycle (implementation, launch and ongoing relationship management) and develop expertise in client management, reporting, and performance goal management as Maven seeks to build its strategic accounts over time.