• 3-4 years experience in account management or customer support at a SAAS company.
• Analytical skills to analyze the performance and business impact of their outreach efforts
• Familiarity with the tools that help writers, bloggers, musicians, and other creators monetize their audience
• Ability to bring the mindset of a creator (who ConvertKit serves) into your decision-making process
• Exceptional visual, written, spoken communication, and presentation skills
• An operator mindset - understands the most important metrics and how to produce measurable results
• Comfortable working in a 100% remote environment
• Have enthusiasm and belief in our mission, vision, and values

Your day to day will consist of:

• Managing a book of business (100-200 accounts).
• Developing reference and use cases.
• Building and leveraging outreach strategies.
• Identifying ‘at-risk’ accounts and coaching them to a safe state.
• Developing and iterating an account health score.
• Identifying and positioning accounts for expansion.
• Providing high-impact product feedback.
• Partner with support teams on critical issues.
• Reaching out and onboarding new clients for value positioning.
• Coordinating, managing and improving implementation processes.
• Participate in department initiatives, product feedback, and pilot programs.
• Maintaining or exceeding pipeline goals on a quarterly basis.
• Ensure high value clients are on-boarded from a churn/expansion perspective.
  Your performance will be measured by one or more:
• Implementing strategies to expand existing customers
• Developing relationships through communication touch points leading to engagement
• Pipeline Task Management + Automation
  Within your first 3 months you’ve assisted the team with:
• Determining outreach strategies based on critical points (onboarding, risk, expansion).
• Leveraging our CRM system to communicate with customers.
• Determined goals for key metrics.

• Profit Sharing
• Four weeks paid vacation per year
• $1,000 yearly vacation bonus for taking five consecutive days of vacation, fully unplugged from work
• Equity in ConvertKit - when you join and when you help us hit company targets
• 401k with a 5% match
• 10 paid holidays a year
• Two weeks of paid sick + mental health and wellbeing time per year
• Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months
• 12 weeks paid parental leave and flexible scheduling in your child’s first year
• $3,000 annual childcare benefit
• Monthly medical benefits up to $1,600 a month toward premiums. Dental and vision premiums covered 100%
• Gender-affirming benefits
• $4,000 equipment allowance for your first two years, $3,000 budget every following two years (US employees only)
• $3,500 annual learning & development budget
• Four-week, paid sabbatical after five years with the team
• The team gathers twice a year for fantastic virtual or in-person retreats