Wellness Director Jobs

About The Position

Requirements

• Bachelor's degree or five years of specific wellness center management/operations experience required.
• Three to five years of progressively responsible leadership experience.
• Demonstrated ability to lead teams and develop staff in a customer-focused environment.
• Strong communication, interpersonal, and relationship-building skills.
• Proven ability to collaborate effectively with diverse campus and community stakeholders.
• Experience with budgeting, financial management, and operational decision-making.
• Commitment to promoting wellness, inclusion, and exceptional customer service.

Nice To Haves

• Master’s degree preferred.
• Experience managing operations within a health, fitness, recreation, wellness, or community center environment.
• Understanding of revenue generation, financial analysis, and risk management principles.
• Demonstrated success utilizing data and key performance indicators to improve business performance and customer satisfaction.
• Knowledge of membership management and recreation software platforms, including CSI software.
• Experience in strategic planning, marketing, and community engagement initiatives.

Responsibilities

• Provide strategic vision, planning, and leadership for all Sports and Wellness Center operations.
• Develop and implement initiatives that support membership growth, community engagement, campus wellness, and revenue generation.
• Evaluate programs and services to ensure alignment with organizational goals and community needs.
• Identify opportunities for innovation, expansion, and operational efficiencies.
• Recruit, hire, train, supervise, evaluate, and support the professional development of full-time, part-time, and student staff.
• Foster a collaborative, customer-focused culture centered on accountability, engagement, and continuous improvement.
• Establish performance expectations and provide ongoing coaching and leadership development opportunities.
• Develop and maintain a culture of exceptional customer service for members, guests, students, employees, and community participants.
• Monitor customer satisfaction and implement strategies to enhance member retention and engagement.
• Address operational concerns and service-related issues in a timely and effective manner.
• Develop, administer, and monitor operating budgets, financial projections, membership pricing, and fee structures.
• Analyze financial performance and operational metrics to maximize return on investment (ROI) and support long-term sustainability.
• Identify and pursue new revenue-generating opportunities.
• Lead marketing, communications, and outreach efforts that promote facility programs, services, and memberships.
• Strengthen relationships with community organizations, businesses, and College stakeholders.
• Increase awareness of the Center's value and impact through strategic engagement initiatives.
• Ensure safe, effective, and efficient facility operations in compliance with applicable policies, regulations, and industry best practices.
• Oversee risk management initiatives, emergency procedures, safety protocols, and facility inspections.
• Maintain a welcoming, clean, and secure environment for all users.
• Partner with the Department of Intercollegiate Athletics and other campus departments to maximize facility utilization and support institutional priorities.
• Collaborate with internal and external stakeholders on programming, events, and community partnerships.
• Oversee operational software systems, membership management platforms, reporting tools, and related technologies.
• Ensure effective utilization, troubleshooting, and continuous improvement of technology systems supporting facility operations.
• Perform other related duties and responsibilities as assigned.

Benefits

• full-time position
• excellent benefits