Warehouse Lead Jobs

About The Position

Requirements

• High school diploma or GED.
• At least 3 years of related experience or an equivalent combination of education and experience.
• Experience with Synapse operating systems and warehouse management systems.
• Computer literacy, including experience with Microsoft Outlook, Word, and Excel.
• Excellent written and oral communication skills to present information and respond to questions from managers, customers, and coworkers.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to solve practical problems and deal with a variety of concrete variables in situations with limited standardization.
• Ability to interpret instructions in written, oral, diagram, or schedule form.

Nice To Haves

• Two-year college degree.

Responsibilities

• Use warehouse management systems to track the full timeline of customer orders.
• Communicate order status to customers, distributors, the transportation department, and warehouses.
• Work with account customer service groups and distributors to resolve warehouse and transportation service issues.
• Provide leadership to Customer Service Representatives by solving problems, offering guidance, and providing support.
• Interact with customers by phone, email, or in person; receive orders and service-change requests.
• Address complaints concerning billing or services and refer service failures to designated departments for investigation.
• Coordinate special or last-minute shipping requests with transportation departments and expedite orders as needed.
• Trace orders and notify customers about activity concerning their merchandise, including shipping and tracing information.
• Verify computer-generated invoices to ensure accounts are invoiced properly.
• Respond courteously and efficiently to inquiries and complaints concerning receipts, invoices, shipments, inventory counts, and other matters.
• Report customer feedback and signs of customer dissatisfaction to management.
• Act as a liaison between the warehouse and customers in account administration, and between the office and customers regarding invoicing and credit changes.
• Complete order-related paperwork and maintain customer files.
• Maintain an accurate procedure book detailing each account's processing requirements; prepare customer service activity reports and perform other related duties.
• Notify management of customer-requested changes to shipping, handling, or administrative characteristics.
• For food accounts, report food safety problems to senior management to initiate action.
• Perform other duties as required and assigned.

Benefits

• Fair pay; some jobs include bonus opportunities.
• Access to earnings on demand, with payday available early.
• Free telemedicine access from day one.
• Optional healthcare, dental, and vision benefits at affordable costs after a short waiting period.
• Paid holidays, time off, short-term disability, and new parent leave.
• GEODIS Compassion Fund one-time grants for teammates affected by unexpected catastrophes.
• Opportunities to volunteer in the community or donate to the GEODIS Foundation or GEODIS Compassion Fund.
• Career advancement support; the posting states that about 10% of warehouse workers are promoted each year.
• Employee Resource Groups and activities supporting inclusion and belonging.