Warehouse Associate Jobs

About The Position

Requirements

• 2-4 years of customer service experience.
• High School diploma or equivalent combined education and experience.
• Strong interpersonal, customer relationship and decision-making skills.
• Effective and professional communication and organization skills.
• Ability to work effectively as a member of a team in a high-volume fast-paced environment.
• Strong analytical skills.

Nice To Haves

• Proficiency in Windows and Microsoft Office software is a plus.
• HVAC industry experience preferred including warehouse and forklift operations.

Responsibilities

• Ensure customers and other team members have a positive experience, while maintaining our safety, quality, and other policies and standards.
• Positively engage in our Zero Harm culture, aiming to eliminate all incidents, accidents, injuries, and harm in the workplace and to the environment.
• Strive for zero safety or property damage incidents.
• Report any safety incidents, near miss, or unsafe conditions in a proper and timely manner. Assist in any safety investigations to determine root causes and minimize future incidents.
• Ensure PPE compliance and help others do the same.
• Operate material handling equipment in a safe manner in accordance with company policy, guidelines, and practices, and in compliance with government regulations.
• Conduct proper pre-trip and post-inspections of equipment.
• Ensure licenses and certifications are current and valid.
• Obey speed limits.
• Delight customers by providing quality products and services which meet or exceed their requirements and evolving expectations.
• Manage customer relationships and enhance the customer experience.
• Communicate in a professional and courteous manner, daily with customers via face-to-face interaction, phone, e-mail, or other means necessary to provide best in class service.
• Support and maintain the efficient operation of the branch in accordance with current guidelines, policies, practices, and procedures.
• Engage in the safe efficient operation of the warehouse.
• Perform shipping and receiving activities as required to assure that products are handled and stored in a safe and efficient manner.
• Proper picking of orders including managing first in, first out (FIFO) compliance.
• Receive returned product from customers – inspecting for damage, check packing slip for product accuracy, and securing returning product to ensure safe and undamaged return.
• Enhance and improve inventory management.
• Perform other duties as directed.

Benefits

• Premium health coverage
• 401(k) with generous matching
• Resources for financial planning and goal setting
• Ample paid time off
• Parental leave
• Comprehensive life and disability protection