Transportation Manager Jobs

About The Position

Requirements

• Bachelor's Degree required (Business, Supply Chain Management, Logistics, Operations Management, or related field preferred).
• 8+ years of transportation, logistics, supply chain, contact center operations, or related business experience required.
• Minimum of 5 years of progressive leadership experience, including management of supervisors, managers, or multi-level leadership teams required.
• Experience developing and implementing operational improvements, process optimization initiatives, and organizational change efforts required.
• Proven ability to build collaborative relationships and influence outcomes across cross-functional teams, customers, and business partners.
• Strong analytical, problem-solving, and decision-making skills with the ability to interpret operational and financial data and develop actionable recommendations.
• Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint, as well as workforce management, reporting, and operational performance tools.
• Exceptional written, verbal, presentation, and interpersonal communication skills required.
• Demonstrated ability to develop leaders, drive employee engagement, support succession planning, and build high-performing teams.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment while balancing operational effectiveness and associate experience.
• Advanced computer proficiency including reporting and workforce management systems.
• Strong process improvement and change management capabilities.
• Financial acumen including budgeting, forecasting, and P&L management.
• Outstanding communication, presentation, and relationship-building skills.
• Strong analytical thinking and problem-solving abilities.
• Ability to balance short-term operational demands with long-term organizational initiatives.
• Ability to influence stakeholders across multiple departments and organizational levels.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Nice To Haves

• Demonstrated experience leading large-scale operational teams and managing organizational performance across multiple functions or service areas preferred.

Responsibilities

• Provide leadership and oversight for Transportation Support Services operations, ensuring consistent execution of departmental goals, service standards, and business priorities.
• Lead and develop managers, supervisors, and functional leaders, building leadership capability and organizational effectiveness.
• Translate departmental objectives into operational plans, performance expectations, resource requirements, and execution strategies.
• Monitor operational performance, workforce effectiveness, customer trends, and department metrics to identify risks, opportunities, and areas for improvement.
• Recommend operational, staffing, and process enhancements that support service quality, efficiency, and organizational performance.
• Partner with departmental leadership to support budgeting, forecasting, workforce planning, and resource management activities.
• Collaborate with Operations, Information Technology, Human Resources, Finance, Safety, Sales, and other business partners to execute cross-functional initiatives and remove barriers to operational success.
• Lead implementation of technology enhancements, automation efforts, process improvements, and organizational change initiatives.
• Build and maintain strong relationships with internal and external customers, ensuring an understanding of current and emerging business needs.
• Serve as the escalation point for significant customer, operational, workforce, and service delivery issues.
• Evaluate service demand, staffing trends, customer requirements, and operational performance and recommend solutions to improve efficiency, scalability, and customer value.
• Develop and execute talent management initiatives including leadership development, succession planning, associate engagement, and retention strategies.
• Present operational results, business reviews, and recommendations to departmental leadership, customers, and key business stakeholders.
• Promote a culture of accountability, collaboration, operational excellence, continuous improvement, and customer focus throughout the organization.
• Ensure compliance with departmental standards, company policies and customer requirements
• Serve as a visible and engaging leader who models the values, behaviors, and service mindset expected of the Transportation Support Services organization while fostering a culture of professionalism, accountability, collaboration, and customer focus.
• Other projects and tasks as assigned