Transportation Support Services - Senior Manager

Penske•Reading, PA

38d

About The Position

The Senior Manager, Transportation Support Services (TSS) leads and oversees Transportation Support Services operations, ensuring execution of departmental priorities, workforce strategies, customer commitments, and business objectives. The role leads managers, supervisors, and functional leaders in a 24/7, 365-day support environment and is accountable for organizational effectiveness, financial performance, workforce planning, and operational scalability. The Senior Manager works with Operations, Information Technology, Human Resources, Finance, Safety, Sales, and other stakeholders to implement strategic initiatives, improve service delivery and operational performance, and respond to evolving business needs. The position develops leadership capability, recommends organizational improvements, oversees large-scale operational initiatives, and prepares the department to support future growth while maintaining strong customer and associate experiences.

Requirements

Bachelor's degree required.
At least 8 years of transportation, logistics, supply chain, contact center operations, or related business experience.
At least 5 years of progressive leadership experience, including management of supervisors, managers, or multi-level leadership teams.
Experience developing and implementing operational improvements, process optimization initiatives, and organizational change efforts.
Ability to build collaborative relationships and influence outcomes across cross-functional teams, customers, and business partners.
Strong analytical, problem-solving, and decision-making skills, including the ability to interpret operational and financial data and develop actionable recommendations.
Proficiency with Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint, as well as workforce management, reporting, and operational performance tools.
Exceptional written, verbal, presentation, and interpersonal communication skills.
Ability to develop leaders, drive employee engagement, support succession planning, and build high-performing teams.
Ability to manage multiple priorities in a fast-paced, customer-focused environment while balancing operational effectiveness and associate experience.
Advanced computer proficiency, including reporting and workforce management systems.
Strong process improvement and change management capabilities.
Financial acumen, including budgeting, forecasting, and P&L management.
Ability to balance short-term operational demands with long-term organizational initiatives.
Ability to influence stakeholders across multiple departments and organizational levels.
Regular, predictable, full attendance is an essential function of the job.
Willingness to travel as necessary and work the required schedule and at the required location.
Completion of a Penske employment application and submission to a background investigation, including past employment, education, and criminal history, and drug screening are required.

Nice To Haves

Bachelor's degree in Business, Supply Chain Management, Logistics, Operations Management, or a related field.
Experience leading large-scale operational teams and managing organizational performance across multiple functions or service areas.

Responsibilities

Lead and oversee Transportation Support Services operations, ensuring consistent execution of departmental goals, service standards, and business priorities.
Lead and develop managers, supervisors, and functional leaders, building leadership capability and organizational effectiveness.
Translate departmental objectives into operational plans, performance expectations, resource requirements, and execution strategies.
Monitor operational performance, workforce effectiveness, customer trends, and department metrics to identify risks, opportunities, and improvement areas.
Recommend operational, staffing, and process enhancements to support service quality, efficiency, and organizational performance.
Partner with departmental leadership on budgeting, forecasting, workforce planning, and resource management.
Collaborate with Operations, Information Technology, Human Resources, Finance, Safety, Sales, and other business partners on cross-functional initiatives and operational barriers.
Lead technology enhancements, automation, process improvements, and organizational change initiatives.
Build relationships with internal and external customers and understand current and emerging business needs.
Serve as the escalation point for significant customer, operational, workforce, and service delivery issues.
Evaluate service demand, staffing trends, customer requirements, and operational performance; recommend solutions that improve efficiency, scalability, and customer value.
Develop and execute talent management initiatives, including leadership development, succession planning, associate engagement, and retention strategies.
Present operational results, business reviews, and recommendations to departmental leadership, customers, and key business stakeholders.
Promote accountability, collaboration, operational excellence, continuous improvement, and customer focus.
Ensure compliance with departmental standards, company policies, and customer requirements.
Model the values, behaviors, and service mindset expected of the organization while fostering professionalism, accountability, collaboration, and customer focus.
Complete other projects and tasks as assigned.