Teller Jobs

About The Position

Requirements

• High School Diploma or Equivalent Preferred.
• Cash handling Experience.
• Customer Service Experience.
• General PC and peripherals.
• Exceptional customer service skills including written and verbal.
• Exceptional relationship building skills.
• Motivated, accurate and detail oriented.
• Ability to maintain a high degree of discretion and confidentiality.
• Professional appearance and demeanor.
• Performs all transactions within the confines of all State and Federal laws and Company policies and procedures.
• Ability to learn, follow and maintain company provided education concerning various compliance requirements.

Nice To Haves

• Prior work experience in Microsoft Word and Outlook is preferred.
• 10-key skills preferred.
• Basic math skills preferred.

Responsibilities

• Greet customers promptly and professionally, providing assistance with banking needs.
• Ensure positive interactions with customers and non-customers while performing routine financial transactions.
• Respond to customer inquiries and resolve issues or refer to appropriate staff as needed.
• Demonstrate proficiency in managing customer relationships and delivering exceptional service.
• Always represent Two Rivers in a professional and positive manner.
• Process deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
• Handle complex transactions such as holds, CTRs, stop payments, overdrawn accounts, statement or transaction errors, and account closings.
• Complete various customer service forms and functions as required.
• Routinely balance transactions and verify cash totals without variances.
• Balance cash drawer daily and maintain proper cash limits.
• Verify customer identification and ensure compliance with security and regulatory requirements.
• Perform duties in accordance with Two Rivers’ policies and procedures, ensuring the highest standards of operational excellence.
• Identify potentially fraudulent activity to help prevent loss to Two Rivers and its customers.
• Maintain knowledge of bank policies, procedures, and compliance regulations.
• Proactively recognize and act on cross-selling opportunities by referring customers to appropriate products/services or personnel.
• Recognize customer needs based on conversations and provide solutions.
• Provide enhanced information about various bank products and services.
• Sell appropriate financial products and services to maximize sales and fee income.
• Gain and use every opportunity to grow personal knowledge of banking products and services.
• Assist with branch operational tasks, including opening and closing procedures.
• Complete various branch duties such as processing night drop, mail transactions, ATM balancing, and other operational tasks.
• Participate in community events to demonstrate support for the Two Rivers culture.