Full Time Floating Teller - Kingsport Region

Eastman Credit Union•Kingsport, TN

82d•Onsite

About The Position

Eastman Credit Union is seeking Full Time Tellers for the Kingsport Region. The ideal candidate will demonstrate professionalism, excellent customer service, leadership ability, self-awareness, and flexibility. We are looking for individuals with integrity, loyalty, and dedication. Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a strong company culture. High performance expectations are in place, and we seek employees who can meet these challenges.

Requirements

Excellent communication skills
Leadership ability
Self-awareness
Flexibility
Integrity
Loyalty
Dedication
Availability Monday–Friday between 7:15 a.m. and 6:00 p.m.
Business casual professional attire and conservative grooming required at all times.

Nice To Haves

Ability to comprehend True Checks check acceptance recommendations and place appropriate check holds when necessary.
Ability to analyze transactions to recognize and resolve outages.
Up-to-date knowledge of teller policies, procedures, functions, and responsibilities.
Up-to-date knowledge of relevant regulations (including BSA, Reg CC, and OFAC).
Proficiency in accessing account information for members.
Ability to maintain a pleasant, positive, and helpful attitude.
Ability to process foreign currency.
Ability to accept wire transfer requests.
Ability to perform account file maintenance.
Ability to create and replace plastic cards.
Ability to perform and adhere to notary public duties.
Ability to redeem and coordinate the transfer of savings bonds.
Ability to assist with safe deposit box entry.
Knowledge of Service Excellence Expectations.
Ability to create and maintain an Every Member, Every Time culture.
Knowledge of Mystery Shop expectations.
Ability to identify and support self-improvement opportunities.
Demonstrate team player qualities.
Willingness to volunteer to assist other staff whenever possible.
Willingness to assist others within ECU.
Ability to attend and participate in Team meetings.
Ability to support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management’s decisions.
Ability to identify cross-servicing opportunities.
Exceptional attendance and punctuality.
Ability to document overtime, PTO and UTO.
Ability to review timecard daily for overtime and report to manager for possible remediation.
Flexibility when needed during scheduled time off.

Responsibilities

Perform teller transactions accurately and efficiently, using teller cash recyclers (TCR) or curbside when applicable.
Comprehend True Checks check acceptance recommendations and place appropriate check holds when necessary.
Ensure accurate balancing of cash drawer - analyze transactions to recognize and resolve outages.
Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures.
Maintain up-to-date knowledge of relevant regulations (including BSA, Reg CC, and OFAC).
Proficiently access account information for the members (i.e., multiple ownership of individual accounts, overdraft protection, deductions and allocations, Statement Viewer, EWS, etc.)
Maintain pleasant, positive, and helpful attitude when dealing with members and co-workers.
Process foreign currency.
Accept wire transfer requests.
Perform account file maintenance.
Create and replace plastic cards.
Perform and adhere to notary public duties.
Redeem and coordinate the transfer of savings bonds.
Assist with safe deposit box entry.
Know and adhere to the Service Excellence Expectations.
Assist in creating and maintaining an Every Member, Every Time culture.
Know and adhere to Mystery Shop expectations (Empathy, Reliability, Responsiveness, Assurance).
Identify and support self-improvement opportunities.
Demonstrate team player qualities.
Volunteer to assist other staff whenever possible.
Assist others within ECU.
Attend and participate in Team meetings.
Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management’s decisions.
Identify cross-servicing opportunities.
Demonstrate exceptional attendance and punctuality.
Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time).
Document overtime, PTO and UTO.
Review timecard daily for overtime and report to manager for possible remediation.
Be flexible when needed during scheduled time off.