Full Time Floating Teller - Texas Region

Eastman Credit Union•Longview, TX

6d•Onsite

About The Position

Eastman Credit Union is seeking Full Time Tellers for the Longview, Texas Region. The ideal candidate will embody professionalism and excellent customer service, demonstrating strong communication skills, leadership ability, self-awareness, and flexibility. We value integrity, loyalty, and dedication. Eastman Credit Union offers competitive pay, benefits, promotional opportunities, and a supportive culture with high performance expectations.

Requirements

Conduct themselves in a way that reflects high standards of professionalism and customer service.
Excellent communication skills
Leadership ability
Self-awareness
Flexibility
Integrity
Loyalty
Dedication
Availability Monday–Friday between 7:15 a.m. and 6:00 p.m.
Business casual professional attire and conservative grooming required at all times.
Comprehend True Checks check acceptance recommendations.
Place appropriate check holds when necessary.
Accurate balancing of cash drawer.
Analyze transactions to recognize and resolve outages.
Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities.
Maintain up-to-date knowledge of relevant regulations (including BSA, Reg CC, and OFAC).
Proficiently access account information for the members.
Maintain pleasant, positive, and helpful attitude when dealing with members and co-workers.
Adhere to the Service Excellence Expectations
Assist in creating and maintaining an Every Member, Every Time culture.
Adhere to Mystery Shop expectations
Empathy: Using member’s name, offering additional services, providing undivided attention, using appropriate closing remarks, and displaying a can-do, glad-to service to our members.
Reliability: Performing transaction correctly the first time, ID member when appropriate.
Responsiveness: Appropriate greeting with a smile, face member and make eye contact.
Assurance: Confirm transaction, display willingness to serve, use “please” and “thank you”, and offer friendly comments.
Identify and support self-improvement opportunities.
Demonstrate team player qualities.
Volunteer to assist other staff whenever possible.
Assist others within ECU.
Attend and participate in Team meetings.
Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management’s decisions.
Identify cross-servicing opportunities.
Demonstrate exceptional attendance and punctuality
Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time).
Document overtime, PTO and UTO.
Review timecard daily for overtime and report to manager for possible remediation.
Be flexible when needed during scheduled time off.

Nice To Haves

Bilingual/Spanish Speaking

Responsibilities

Perform teller transactions accurately and efficiently, using teller cash recyclers (TCR) or curbside when applicable.
Comprehend True Checks check acceptance recommendations and place appropriate check holds when necessary.
Ensure accurate balancing of cash drawer - analyze transactions to recognize and resolve outages.
Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures.
Maintain up-to-date knowledge of relevant regulations (including BSA, Reg CC, and OFAC).
Proficiently access account information for the members (i.e., multiple ownership of individual accounts, overdraft protection, deductions and allocations, Statement Viewer, EWS, etc.)
Maintain pleasant, positive, and helpful attitude when dealing with members and co-workers.
Process foreign currency
Accept wire transfer requests
Perform account file maintenance
Create and replace plastic cards
Perform and adhere to notary public duties
Redeem and coordinate the transfer of savings bonds
Assist with safe deposit box entry
Know and adhere to the Service Excellence Expectations
Assist in creating and maintaining an Every Member, Every Time culture.
Know and adhere to Mystery Shop expectations
Identify and support self-improvement opportunities.
Demonstrate team player qualities.
Volunteer to assist other staff whenever possible.
Assist others within ECU.
Attend and participate in Team meetings.
Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management’s decisions.
Identify cross-servicing opportunities.
Demonstrate exceptional attendance and punctuality
Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time).
Document overtime, PTO and UTO.
Review timecard daily for overtime and report to manager for possible remediation.
Be flexible when needed during scheduled time off.