Teller Jobs

About The Position

Requirements

• High school degree or equivalent required
• Six months to one-year of related experience and/or training required in the area of cash handling or customer service.
• Ability to communicate effectively and clearly (both written and verbally)
• Ability to read, write, and comprehend simple instructions, short correspondence, and memos.
• Ability to perform basic mathematical calculations; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Requires ability to use good judgment in making routine and complex decisions
• Must have excellent customer service skills with the ability to sell products and Services
• Ability to accurately handle large sums of cash
• Must be goal-oriented and able to achieve individual goals as well as work as a team player to achieve departmental and/or Bank goals
• Flexibility is necessary with the ability to adapt in an ever-changing environment.
• Proficient in all Microsoft Office programs, with an ability to quickly learn other bank-related programs.

Nice To Haves

• Cash handling experience is preferred.
• Customer-Centric Attitude: Your smile and positivity brighten up our customers’ day.
• Detail-Oriented: Precision in handling transactions is your middle name.
• Communication Skills: From explaining banking products to resolving concerns, you’re a pro at communication.
• Tech-Savviness: Embrace digital platforms and confidently guide customers through customer-facing technology.
• Team Player: You thrive in a collaborative environment and support your colleagues.

Responsibilities

• Responsible for greeting all bank customers, as they enter the branch, in a courteous and professional manner.
• Operate a teller window to process a variety of transactions within established guidelines, such as processing individual and commercial deposits, savings and checking transactions, cash advances, loan payments, credit card payments and other transactions.
• Enter customers' transactions into the computer to record transactions and issue computer-generated receipts.
• Assist customers with questions regarding their accounts; Place holds on accounts, as appropriate.
• Order daily supply of cash and count incoming cash; Balance currency, coins, and checks in the cash drawer and compare totaled amounts with data displayed on the computer screen.
• Participate in maintaining good customer relations by giving courteous, efficient service and developing new business by acquainting non-customers with bank services and presenting current customers with additional services; Identify and respond to these cross-sale opportunities by referring customers to the appropriate bank personnel.
• Record customer interactions in the bank's CRM platform.

Benefits

• health coverage
• retirement plans
• health, dental, vision, and life insurance benefits to all full-time employees.
• Coverage also is extended to their eligible dependents.