Teller Jobs

About The Position

Requirements

• High school diploma or equivalent.
• Ability to accurately perform basic mathematical calculations and balance cash.
• Strong attention to detail and commitment to accuracy.
• Excellent interpersonal and verbal communication skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Dependable attendance and punctuality.
• Ability to learn and follow financial institution policies, procedures, systems, and regulatory requirements.
• Ability to work approximately 20–25 hours per week, including every Saturday.
• Ability to successfully complete applicable background, employment, and other pre-employment screening requirements.

Nice To Haves

• Prior cash-handling, customer-service, retail, or teller experience preferred.

Responsibilities

• Process deposits, withdrawals, transfers, loan payments, check cashing, and other routine financial transactions accurately.
• Verify member identity, account ownership, endorsements, available balances, and transaction documentation before completing transactions.
• Process cash advances, cashier’s checks, money orders, and other approved teller services.
• Receive and accurately record night-drop and mail transactions, as assigned.
• Follow established check-hold, funds-availability, cash-handling, and transaction-approval procedures.
• Recognize potentially suspicious, fraudulent, or unusual activity and promptly escalate concerns.
• Maintain an assigned cash drawer within established limits and security requirements.
• Balance the cash drawer and related transaction records accurately at the end of each shift.
• Research and promptly report cash differences or transaction discrepancies.
• Maintain an organized and secure teller station.
• Welcome members warmly and provide prompt, courteous, and professional service.
• Build positive member relationships by listening carefully and responding with patience and respect.
• Assist members with basic account questions and provide general information regarding credit union products, services, policies, and procedures.
• Direct members to a Member Service Specialist or other appropriate employee when their needs extend beyond teller responsibilities.
• Identify potential member needs and make appropriate referrals without using a high-pressure sales approach.
• Protect member confidentiality and safeguard sensitive financial and personal information.
• Follow all applicable credit union policies, internal controls, security procedures, and regulatory requirements.
• Complete required training within established deadlines.
• Follow Bank Secrecy Act, anti-money laundering, member identification, Office of Foreign Assets Control, privacy, and fraud-prevention requirements applicable to the position.
• Remain alert to security concerns and follow established procedures for robbery, fraud, suspicious activity, and other emergencies.
• Assist with opening and closing teller-line responsibilities, as assigned.
• Support lobby flow and help maintain a clean, professional, and welcoming member environment.
• Work cooperatively with other employees to provide consistent service and operational coverage.
• Perform other teller-related duties consistent with the position, as assigned.

Benefits

• Competitive pay based on experience and level
• Benefits
• paid time off
• Training and professional development opportunities
• Supportive, team-oriented culture
• On-site wellness room, and employee lounge