Technician Jobs

About The Position

Requirements

• A high school diploma (or equivalent) is a minimum requirement for this position.
• A background screen and driving records check will be performed for all applicants.
• Applicants must show a legal ability to work within the United States (via I9 verification).
• Experience with audio-visual related systems.
• Experience trouble shooting video walls, control systems, and DSP
• Experience with video conferencing, unified communications, and collaboration platforms.
• Experience in a field related to providing face-to-face client technical systems support.
• Experience providing technical systems support.
• Experience supporting internal and external client relationships.
• Superior client relationship management is a requirement for this position (i.e. exhibiting the ability to create an atmosphere of tension relief during high stress encounters).

Nice To Haves

• 1-3 years of AV support in a corporate/ commercial environment
• A postsecondary education degree
• A technical school/education certification/degree
• Client relations related training/certifications
• AVIXA CTS related certifications
• Biamp related certifications
• Crestron related certifications
• Networking/IT related certifications
• Forward-thinking individual, with diligence and efficiency in multi-tasking.
• Possessing the ability to take ownership and provide solutions toward resolution.
• Excellent communications and client service skills, with consistent follow-through.
• Detail oriented and technically savvy.

Responsibilities

• Daily on-site AV system troubleshooting, maintenance, and repair.
• Phone and email support as requested/required.
• Meeting/Event support including set-up, in-meeting assistance, and break down/post meeting support.
• Preventative maintenance and daily AV system and conference room checks to ensure high levels of operational readiness.
• Leadership or participation in systems test planning and test execution.
• Leadership and participation in the validation of operational readiness through documentation, training, monitoring, etc.
• Compliance with the established Client change management processes for AV software and firmware updates.
• Resolution of AV Room/system technical issues by communicating with the Client’s AV Engineering team as well as Diversified Engineering and remote support teams.
• Act as the liaison with the Diversified Account Representative and Sales Teams to move forward on any client requested or necessary room upgrades.
• If applicable, collects and reports all service activities through the Client’s service ticketing system.
• Collaborate with the AV Manager to plan and implement technology solutions
• Support the on-site installation efforts of the team. Troubleshoot and debug AV systems.
• Complete training programs from manufacturers, industry associations, and company as required.
• Troubleshoot issues with technology and AV equipment, and repairs as necessary. Serve as on-call escalation for issue resolution.
• Participate in and successfully complete all required client training as required.
• Maintain professional appearance appropriate for an office/corporate environment
• Demonstrate a helpful, service-oriented attitude
• Be approachable and easy to work with
• Work closely with the Site Lead
• Maintain and support on-site audiovisual equipment
• Operate under client staff direction for weekly assignments and tasks
• Assist with AV room troubleshooting, cleaning, and general preventative maintenance

Benefits

• Multiple medical plan options to suit your family’s needs
• Dental (including orthodontic coverage) and vision plans
• Company paid Basic Life, AD&D, Short-Term and Long-Term Disability Insurance, and Employee Assistance Plan (EAP)
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401k with Employer Match
• Paid Time Off and Paid Holidays
• Voluntary Benefits: Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Term and Dependent Life and AD&D, and Legal Services
• Commuter Benefits