Technician Jobs

About The Position

Requirements

• 1–2 years of experience in customer service, dispatch coordination, or a similar role
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Excellent written and verbal communication skills with professional etiquette
• Detail-oriented with strong follow-up and problem-solving abilities
• Ability to work effectively in a fast-paced environment

Nice To Haves

• Experience with Salesforce preferred
• Basic understanding of network, video, or telecommunications systems
• Experience with scheduling tools, calendars, and route optimization
• Familiarity with cost awareness when selecting resources

Responsibilities

• Coordinate technician support for service and trouble calls as escalated by the support team
• Source and evaluate technicians based on availability, proximity, and cost to ensure efficient service delivery
• Communicate with technicians and customers to schedule service calls and obtain required approvals
• Issue work orders, send scheduling confirmations, and provide reminder communications to technicians
• Track technician arrival, job progress, and completion status; follow up on unresolved issues
• Maintain accurate and up-to-date records in Salesforce, including dispatch notes, project stages, labor estimates, and job costs
• Update project statuses and ensure all required documentation, including work orders and invoices, is collected and complete
• Support payment processing and ensure proper authorization when required
• Monitor dispatch dashboards to identify outstanding items and drive project closure or escalation
• Coordinate internal technician schedules, including maintaining calendars and tracking labor hours for reporting
• Support internal communication by providing updates on scheduled work, including after-hours or weekend coverage
• Assist with reporting, documentation, and administrative tracking related to service operations
• Collaborate with cross-functional teams to ensure alignment on scheduling, service scope, and timelines
• Perform additional duties as assigned

Benefits

• Compensation starting at $18.00/hr, DOE
• Brand-new office in Midvale, stocked kitchen, onsite gym & Peloton
• Wellness perks including an onsite masseuse and mental health support
• Robust benefits package: medical, dental, vision, pet insurance, 401(k) match