Team Lead Jobs

About The Position

Requirements

• High school diploma or equivalent
• 2 years of relevant experience in a fast-paced medical office preferred

Nice To Haves

• Associates' or Bachelor’s degree in a clinical or business field preferred

Responsibilities

• Greets and registers arriving patients, completes registration forms and verifies insurance
• Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter
• Mails information to new patients prior to visit in accordance with department policies, and enters / updates patient demographics
• Collects co-payments and office charges as needed and explains office payment billing policies to patients
• Schedules new patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.)
• Ensures that office appointment schedule is coordinated with physician activities through the medical assistant
• Reviews daily Televox report of appointment confirmations to ensure accurate schedule and appropriate communications with patients
• Schedules follow-up appointments and associated testing, documents these appointments and completes the necessary requisition forms and pre-cert exams
• Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary
• Reconciles super bills, co-pays and walk-in payments at the end of each session, and refers payment and insurance problems to Billing Department
• Keeps inventory of office supplies and orders supplies and maintains a clean waiting room
• Provides back-up support to other front desk staff and performs other related duties in support of efficient operations

Benefits

• competitive benefits program designed to ensure work/life balance