Software Engineer Jobs

About The Position

Requirements

• Investigate, diagnose, and resolve operational software issues that impact warehouse performance.
• Ability to monitor and respond to operational issues affecting WMS functions.
• Analyze system logs, error reports, and transaction flows.
• Execute quick resolutions using extended user rights, database interventions, or WMS configuration changes.
• Debug application code, workflows, customizations, and interfaces.
• Collaborate with WMS QA team to reproduce issues and isolate root causes.
• Collaborate with Product/Development teams to propose, implement, and test code fixes.
• Use tools like Datadog or internal diagnostics to monitor WMS behavior.
• Set up or refine alerts for failure patterns.
• Improve observability by suggesting/implement better logging practices and metric coverage.
• Investigate communication failures between WMS and other Products.
• Troubleshoot integration issues between the WMS and external systems.
• Provide software-side support during integration testing.
• Participate in on-call rotations or site support shifts.
• Coordinate with operations, IT, and engineering during critical events.
• Document incidents thoroughly.
• Contribute to postmortem analysis for high-impact incidents.
• Recommend and implement configuration changes or process improvements.
• Update or create playbooks and troubleshooting guides.
• Develop scripts or queries (e.g., SQL) to streamline log analysis, system diagnostics, or data validation.
• Propose internal utilities to detect edge-case failures or performance degradations.
• Support development of internal test tooling and simulations.
• Work with Product/Development teams to escalate and fix production bugs.
• Collaborate with QA teams to validate fixes or reproduce intermittent issues.
• Partner with implementation teams to train staff on WMS behavior and provide escalation support.

Responsibilities

• Monitor and respond to operational issues affecting WMS functions (e.g., receiving, shipping, inventory).
• Analyze system logs, error reports, and transaction flows to identify anomalies or failures.
• Work closely with Level 1 support and warehouse operation teams to understand incident symptoms and timelines.
• Execute quick resolutions by using extended user rights, database interventions, or WMS configuration changes.
• Debug application code, workflows, customizations, and interfaces to identify bugs or performance bottlenecks.
• Collaborate with WMS QA team to reproduce issues in test environments and trace through application workflows to isolate root causes.
• Collaborate with Product/Development teams to propose, implement, and test code fixes.
• Use tools like Datadog or internal diagnostics to monitor WMS behavior.
• Proactively set up or refine alerts for failure patterns (e.g., inventory mismatches, interface timeouts, RF disconnects).
• Improve observability by suggesting/implement better logging practices and metric coverage.
• Investigate communication failures between WMS and other Products (e.g., LinOS, Link, EDI, Easymetrics).
• Troubleshoot integration issues between the WMS and external systems (e.g., DevOps, DCOps).
• Provide software-side support during integration testing, mainly remote and on-site by occasion.
• Participate in on-call rotations or site support shifts for time-sensitive incidents.
• Coordinate with operations, IT, and engineering during critical events to ensure fast resolution.
• Document incidents thoroughly, including root causes, fixes, and follow-up actions.
• Contribute to postmortem analysis for high-impact incidents.
• Recommend and implement configuration changes or process improvements to prevent repeated issues.
• Update or create playbooks and troubleshooting guides for known WMS issues.
• Develop scripts or queries (e.g., SQL) to streamline log analysis, system diagnostics, or data validation.
• Propose internal utilities to detect edge-case failures or performance degradations early.
• Support development of internal test tooling and simulations for recurring business scenarios.
• Work with Product/Development teams to escalate and fix production bugs.
• Collaborate with QA teams to validate fixes or reproduce intermittent issues.
• Partner with implementation teams to train staff on WMS behavior and provide escalation support.

Benefits

• medical
• dental
• basic life and disability insurance benefits
• 401k retirement plan
• paid time off
• annual bonus eligibility
• a minimum of 7 holidays throughout the calendar year