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Master Social Worker - MSW

Fresenius Medical Care•Dededo, GU

About The Position

Provides psychosocial services to patients treated by the facility, including in-center and home dialysis patients when applicable. Uses social work theory and accepted social work practices to support patients’ adjustment, rehabilitation, treatment outcomes, and quality of life. Collaborates with the interdisciplinary healthcare team to help staff understand the emotional, psychological, and behavioral effects of chronic kidney disease on patients and families. Supports Fresenius Kidney Care quality indicators and outcomes, quality assessment and improvement activities, patient satisfaction, and quality-of-life goals. This is an entry-level MSW role. The social worker assesses patients’ psychosocial status, strengths, needs, and potential barriers; participates in care planning; provides monitoring, supportive counseling within the scope of training and state licensure, and education; and helps connect patients with community and vocational resources. The role also supports patients and families with advance-care planning, transplant-related education and referrals, treatment adherence, patient rights, continuity of care, and insurance or financial-assistance questions. The social worker participates in quality reviews and improvement activities, supports clinic staff through training and team coordination, and follows applicable policies, documentation standards, and caseload guidelines.

Requirements

  • Master’s degree in Social Work.
  • Must hold the state-required license and meet applicable state scope-of-practice board and licensure requirements.
  • 0–2 years of related experience.

Responsibilities

  • Assess patients’ psychosocial status, strengths, and needs that may affect rehabilitation and treatment outcomes.
  • Collaborate with patients and the interdisciplinary team on care planning and interventions to support treatment goals and quality of life.
  • Use patient education programs, social work methods, focused interventions, and quality-of-life measures to identify and address barriers.
  • Monitor patients’ adjustment to dialysis and provide supportive counseling within the scope of clinical training and state licensure.
  • Provide goal-directed education and counseling to patients seeking transplantation; facilitate transplant referrals and collaborate on waitlist management.
  • Refer patients to community services and vocational or educational rehabilitation resources, and maintain knowledge of local programs.
  • Assess patient awareness of advance directives, provide access to forms and information, and facilitate discussion of patients’ wishes when needed.
  • Participate with the physician and nurse in discussions of patient DNR status to support informed decisions by patients and families.
  • Document social work interactions and interventions and follow applicable social work and patient-function policies.
  • Provide psychosocial support and focused interventions addressing non-adherence, quality outcomes, and quality-of-life concerns.
  • Participate in monthly interdisciplinary quality review meetings and report on indicators such as missed or shortened treatments, quality-of-life trends, and service recovery.
  • Assess patients’ kidney-disease knowledge and barriers to treatment adherence; tailor education to patient and family learning styles, communication barriers, and needs.
  • Provide information about treatment modalities, ESRD-related psychosocial issues, and available support services.
  • Review patient rights and responsibilities, grievance information, and facility policies with patients or their representatives.
  • Collaborate with the team on quality assessment and improvement activities.
  • At admission, review applicable patient-rights, grievance, nondiscrimination, and DNR information and address immediate needs or concerns.
  • Support the referral and admission process, including scheduling needs that may affect adherence and adjustment.
  • Interview patients requesting discharge to identify reasons or concerns and share them with operational leadership.
  • Liaise with insurance coordinators on patient insurance issues and provide information about dialysis payment and assistance programs.
  • Notify the Insurance Coordinator of patient-status changes that may affect insurance, and refer treatment-billing questions to Patient Billing Solutions.
  • Assist with interviewing and hiring decisions for new personnel if requested by the SW Manager or Senior Manager.
  • Work with administrative support staff to maintain current patient resource lists, such as transportation resources.
  • Provide staff training on psychosocial topics as needed, participate in weekly team huddles, and discuss urgent patient issues with staff.
  • Follow caseload guidelines based on state regulatory requirements and perform other related duties as assigned.

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