Service Manager Jobs

About The Position

Requirements

• Associate degree in Mechanical Engineering, Electrical Engineering, Mechatronics, Industrial Technology, or a related technical field or equivalent hands-on experience in field service/technical support
• Minimum 3+ years in service technician or similar role
• Prior experience in leadership, management, or mentorship role within a service or manufacturing environment
• Ability to manage multiple priorities and tasks with a sense of urgency
• Well organized with an aptitude for details
• Effective verbal and written communication skills
• Have the ability to multi-task and produce quality results under pressure
• Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook, etc.)
• Must be self-started and able to work independently with little supervision
• Read drawings and schematics

Nice To Haves

• Software and electrical experiences a plus, but not required
• Knowledge of Microsoft Dynamics NAV ERP is a plus, but not required

Responsibilities

• Provide exceptional service and customer support during field visits by addressing technical issues, ensuring proper equipment function, and delivering a positive customer experience
• Plan, coordinate, and organize all field service travel for yourself and the service team, including scheduling, logistics, and resource allocation to optimize efficiency
• Install new products and systems, conduct testing, and perform quality checks to confirm that equipment is functioning correctly and meets customer expectations
• Train and educate customers on proper use, care, and maintenance of equipment, ensuring they feel confident operating and troubleshooting basic issues independently
• Clearly explain technical issues, equipment malfunctions, and required repairs to customers in an approachable and professional manner, setting accurate expectations for resolution
• Coordinate and align service workflow with established schedules and deadlines, adapting to changing priorities to meet customer needs
• Oversee and manage all on-site repairs and preventive maintenance activities, ensuring tasks are completed efficiently and to the highest quality standards
• Diagnose errors, malfunctions, or system failures, analyze root causes, and determine appropriate corrective actions to restore equipment functionality
• Assess customer requirements and provide tailored recommendations for solutions, upgrades, or services that enhance equipment performance and customer satisfaction
• Generate accurate, timely, and detailed service reports that document work performed, issues identified, and recommendations for future maintenance
• Collaborate with cross-functional teams—including sales, engineering, logistics, and operations—to ensure seamless communication and alignment on customer needs
• Build and maintain strong, long-term relationships with customers, serving as a trusted advisor and point of contact for technical and service-related concerns
• Assist in upholding the highest standards of product quality at WEISS NA by providing feedback on recurring issues and recommending process improvements
• Supervise, mentor, and support the Service team, assigning tasks, monitoring performance, and fostering a culture of accountability and continuous improvement
• Perform other job-related duties and functions as assigned

Benefits

• Full-time position
• Medical, dental, vision, and life insurance on the 31st day of employment
• 401K eligibility begins after the 60th day of employment
• Pay is bi-weekly
• Generous PTO policy