Client Service Manager - Colorado (water/wastewater)

Brown and Caldwell•Golden, CO

3d•$144,000 - $236,000•Hybrid

About The Position

Brown and Caldwell (BC) is seeking a Client Service Manager with key client and team leadership skills for their Lakewood, CO office. This role focuses on clients throughout the Front Range of Colorado and requires strong business acumen, development skills, and the ability to lead client relationships and deliver municipal projects. The Client Service Manager is a strategic account leader responsible for defining and advancing multi-year growth strategies for priority clients, shaping client vision, aligning enterprise resources, and driving sustained revenue growth. This role involves consistent success in advancing long-term client relationships, leading high-performing Client Service Teams (CSTs), shaping growth strategy, winning complex pursuits, and delivering high-quality, profitable programs. Client Service Managers are valued for driving revenue growth and strengthening enterprise relationships by translating market intelligence into strategy, aligning teams, and positioning BC as a trusted advisor. The role sets the direction for the CST and advances a multi-year client vision aligned with Area and Market leadership priorities. BC aims to be the environmental company of choice, offering sound environmental solutions and exceptional development opportunities for employees.

Requirements

Typically, a minimum of 15 years of experience in environmental engineering and consulting industry with progressive responsibilities including marketing and business development.
A bachelor’s degree in engineering, science, business, sales, or equivalent experience is required.
Exceptional capability in managing complex client portfolios to deliver sustained revenue growth, margin performance, and service expansion.
Strong executive acumen balancing strategic growth leadership with oversight of quality, risk, and profitability.
Advanced ability to identify, evaluate, and shape high-value business opportunities, including go/no-go decisions and pursuit strategy development.
Proven success serving as Sales Leader on major, strategic proposals.
Exceptional ability to develop, expand, and influence executive-level client relationships.
Advanced skill in translating client business drivers, political dynamics, and market forces into actionable growth strategies.
Demonstrated capability to identify emerging markets, align required capabilities, and mobilize talent to capture new opportunities.
Advanced ability to lead and align multidisciplinary teams around complex business objectives.
Strong working knowledge of governance frameworks, decision-support models, and change leadership practices.
Exceptional strategic planning, engagement, and communication capabilities.
Highly developed facilitation, executive presentation, and negotiation skills.
Advanced risk identification, mitigation, and portfolio management expertise.
Proficiency in leveraging digital solutions, data systems, and AI-enabled tools to enhance client and business performance.
Strong leadership presence with the ability to inspire, influence, and hold teams accountable at multiple organizational levels.

Nice To Haves

Demonstrated leadership experience in environmental engineering and consulting industry, ideally with a focus on water/wastewater.
Direct experience with Colorado municipal clients including those in the Denver and Colorado Springs metro areas as well as across the broader Front Range.
Knowledge of business and management principles involved in sales portfolio management, strategic planning and resource allocation.
Ability to motivate others and lead teams to implement plans for projects and client pursuit.
MS degree in related engineering field with a focus on water/wastewater.
PE (Professional Engineer) license in Colorado.

Responsibilities

Define and lead enterprise-level growth strategies for clients.
Shape client business case across multiple service lines and geographies.
Drive expansion into adjacent services and new markets.
Lead large, complex portfolios with significant revenue and risk exposure.
Balance growth, margin, retention, and service diversification.
Partner with executive leadership to calibrate strategic account performance.
Lead mature, multi-disciplinary CSTs with enterprise visibility.
Align Area, Market, and Service Line leadership around unified client strategy.
Develop next-generation CSM talent through active coaching and sponsorship.
Maintain executive-level relationships across the client organization.
Anticipate shifts in political, regulatory, and funding environments.
Position BC as a strategic advisor beyond project delivery.
Serve as Sales Leader for major strategic pursuits.
Influence enterprise resource allocation for key accounts.
Flexibility to adapt and execute various additional assignments based on evolving needs.
May provide mentorship, guidance, support, and knowledge-sharing to help less experienced team members develop their skills and grow within their roles.