Service Manager Jobs

About The Position

Requirements

• 10+ years of experience in the Consumer Packaged Goods (CPG) industry, with strong knowledge of Trade Promotion Management (TPM) and/or Revenue Growth Management (RGM) principles.
• Proven customer success or client-facing experience within SaaS, consulting, CPG, technology, or related service industries.
• Demonstrated track record of building trusted customer relationships and driving measurable business outcomes through strategic account management.
• Strong executive presence and ability to engage, influence, and build trust with stakeholders at all levels, including C-suite, operations, finance, and sales teams.
• Proven ability to identify, develop, and execute growth strategies that expand customer value and increase lifetime value.
• Exceptional analytical and problem-solving skills, with the ability to interpret data, identify trends, and guide customers toward data-driven decisions.
• Strong communication and negotiation skills, with the ability to convey complex concepts clearly and build rapport across diverse customer organizations.
• Highly organized and detail-oriented, with strong time-management skills and the ability to manage multiple priorities and competing deadlines.
• Proactive, customer-centric mindset with a bias toward action and accountability.
• Demonstrated ability to learn quickly, adapt to new processes and systems, and thrive in a fast-paced, collaborative environment.
• Familiarity with retail or supply chain operations and dynamics.

Nice To Haves

• Bachelor's degree in Business, Marketing, Finance, or related field, or equivalent professional experience.
• Experience supporting post-implementation customer success, account management, or other large-scale customer change initiatives.
• Familiarity with retail or supply chain operations and dynamics.

Responsibilities

• Partner with customers to understand their business goals, define success metrics, and develop tailored success strategies that drive measurable ROI and sustained platform value.
• Serve as the primary point of contact for assigned accounts, building trusted relationships with CPG brand managers, retailers, and key stakeholders across customer organizations.
• Proactively identify expansion opportunities within existing accounts by analyzing usage data, customer feedback, and market trends, then collaborate to develop and execute growth plans.
• Gather customer insights, feedback, and pain points, then translate these learnings to Product and Engineering teams to inform roadmap decisions and drive continuous innovation.
• Monitor account health metrics and develop retention strategies for at-risk customers, implementing proactive interventions to maximize lifetime value and reduce churn.

Benefits

• Inclusive and supportive environment
• Opportunities for growth and learning