Service Manager
About The Position
The Service Manager I coordinates employees who repair and maintain buildings and facilities. The role prepares work schedules, assigns and oversees work, maintains repair-supply inventory, and monitors the monthly maintenance budget. It may also involve new construction or modification of existing properties. The Service Manager demonstrates a strong commitment to internal and external customer service and represents the company professionally and courteously. The position oversees maintenance staffing, training, safety, inspections, repairs, preventive maintenance, equipment, and compliance with company policies and applicable safety and building requirements. It also shares on-call duties with the maintenance team, including during inclement weather, and responds to resident requests according to company standards.
Requirements
- At least four years of progressive maintenance and safety experience.
- Advanced computer skills and familiarity with industry-specific technology used to coordinate and respond to resident and management requests.
- Ability to perform manual, task-oriented work independently, prioritize tasks, and assign tasks to a team.
- Required certifications: EPA Core, Type I-Appliances, Type II-HAVC, and Certified Pool Operator.
- Must provide own industry-specific hand tools.
- Ability to work extended hours, including on-call work or a rotating on-call schedule as business needs require.
- Ability to lift up to 50 pounds; maintain full range of motion; continually stand, walk, bend, stoop, crawl, and climb stairs; frequently grasp and manipulate with both hands; push or pull items; and reach overhead.
- Ability to work in all weather conditions and operate a motor vehicle onsite, if applicable.
Nice To Haves
- High school diploma (preferred).
Responsibilities
- Prepare maintenance employee schedules, communicate assignments, and coordinate task assignments.
- Participate with the Community Manager in assessing site staffing needs.
- Assess employee training needs, provide input on training programs, and coordinate and schedule training.
- Provide safety and skills training for maintenance employees and assist with written property safety audits as needed.
- Inspect the property and grounds daily for maintenance needs and liability hazards.
- Assign and ensure completion of repairs and replacements within company standards, including interior and exterior rehabilitation and construction projects.
- Assist in monitoring resident satisfaction and ensure maintenance staff follow up on results.
- Comply with OSHA, other safety requirements, applicable federal, state, and local codes, and internal maintenance policies and systems.
- Inspect, maintain, install, repair, replace, and clean mechanical equipment and components; source and install new equipment as needed.
- Help implement, follow, and document preventive maintenance programs according to company guidelines.
- Understand company policies and procedures and ensure the team understands and complies with them.
- Maintain and secure all property-issued tools.
- Share on-call responsibilities with the maintenance team, including during inclement weather, and respond to resident requests according to company standards.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
