Service Advisor Jobs

About The Position

Requirements

• Are a fast learner
• Have excellent written and verbal communication skills
• Have excellent customer service skills
• Are a team player
• Are computer literate
• Have a valid driver’s license
• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity

Nice To Haves

• Dealertrack and Xtime DMS experience a plus

Responsibilities

• Answer incoming calls and schedule appointments based on shop capacity.
• Write purchase orders as needed for internal repair orders and sublets.
• Provide a clear path to repair so the customer understands the process.
• Communicate directly with the technicians and parts department regarding repair status daily, and provide regular updates to the customer.
• Submit all extended warranty claims correctly and ensure proper documentation for reimbursement.
• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance base on age, mileage and history of vehicle.
• Once available prepare a complete and accurate estimate of cost for labor and parts send video and MPI to customer via Xtime.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers and verify they received the MPI and Video.
• Walk Guest to vehicle and verify the service experience was exceptional.

Benefits

• Pay based on experience
• Medical & Dental Insurance
• Paid Vacation
• Closed Sundays
• Great Work Environment
• Wonderful Culture