FORKLIFT SERVICE ADVISOR/PARTS SPECIALIST
Lift Truck Parts & Service - Brockton•Stoughton, MA
•Onsite
About The Position
Seeking a detail oriented forklift service advisor/parts specialist to manage our industrial equipment service desk and parts inventory. You will act as the primary liason between material handling customers and field technicians, ensuring rapid equipment uptime and precise parts sourcing for diverse forklift makes and models.
Requirements
- Minimum 2 years in material handling, heavy equipment, or agricultural parts & service
- Deep understanding of industrial hydraulics, 36V, 48V, 80V electrical systems and mast configurations.
- Proficiency with fleet management software and regional distribution hubs
Responsibilities
- Intake & Dispatch- Field incoming service requests, diagnose operational symptoms over the phone, and dispatch field technicians efficiently
- Industrial Sourcing- Identify and order parts using specialized OEM catalogs
- PM Tracking- Oversee planned maintenance schedules for fleet accounts and proactively schedule routine servicing
- Quoting & Billing- Build accurate quotes for mast assemblies, hydraulic, overhauls, battery replacements and tires ensuring healthy shop margins.
Benefits
- Health Care
- 401K
- Vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
